Booked for 3 nights and arrived to be shown what they called the best room they had. Small and did not even have a proper shower just one of those shower heads in the bath not fixed to wall. One sink and tiny
Shown 2 other rooms but were no better but did have a shower of sorts. This is at best a 2 star bed and breakfast. Not recommended.well well past it's sell by date
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am the owner of the Hotels Giordano & Villa Maria, both badly reviewed by the kind guest.
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Herewith, I would like to give some explanations since, in my opinion, my hotels have been unfairly sentenced.
In the original clients’ booking request, the clients said they were David Rocco’s friends, who personally recommended our hotels.
I phoned D. Rocco and he said he never met these clients before, also because, if it had happened, D. would’ve directly phoned me to make the reservation, but it never happened!
Needless to say that all clients are, regardless of whether we have friends in common, very important to us and we would take care of them all in the same way!
When the clients made the reservation request, they were offered the options for my two hotels and they chose the Htl Giordano, since it is cheaper than the other.
Being the hotel from a historic building, it consists of rooms and bathrooms of different sizes and the peculiarities of the hotel is in the originality of ceramic tiles, all different in shapes and colors, and the “strength” of the hotel is the nice swimming pool and proximity to the square.
The hotel was completely renovated a few years ago and all clients make their congratulations for the warm hospitality and the beauty of the places.
Since the hotel has no sea view, it has lower prices than villa maria and the client we are talking about, in addition, had also an agreement to have a lower price than our official prices.
The first room we offered him was a superior room (larger than the Standard), and the bathroom had the option of jacuzzi+ shower. Since he did not like it, we changed to another Superior room, larger than the previous one with a terrace. He did not like it either!
We still offered them a further option at the Villa Maria, a Superior room without any extra charge although it is larger than the Standard category, with hydro massage shower.
He liked it, he spent there one night but he decided to leave the day after!
As this was not enough, he has also badly reviewed the restaurant. I personally talked to our maitre and he firmly told me that the client had never complained about anything. If he did, the maitre would have doubtless found a solution!
It is defamatory to mention the restaurant that way.
We have always received positive reviews about our cuisine, which is why it was awarded by the Gambero Rosso and BBC filmed our chefs at work!
After everything, the customer then stayed in a 5 star luxury hotel, whose price varies from 800 € to 3000 €.
He could not claim an imperial suite from a 4 star hotel and at such low cost.
If he clearly highlighted his needs from the beginning, we could have offered our junior suite, which is very spacious, with a large terrace, sea views and hydro massage bath.
The only truth found, was a little hole in the curtain – which we got it mended and the only reason that drove the client to write that bad review was maybe the fact that he had to move from an hotel to the other, the tiredness of the journey and the heat.
We would’ve really appreciated (instead) if the client noticed our great effort into satisfying all his requests – We have been only rewarded by him as “a joke” – that’s the real shame!
In summery, there are so many people who do not say that are David Rocco’s common friends that ask to meet me, after having watched me onto D. ROCCO’s TV Shows….
I am still wondering why a supposed friend of david rocco (that is my close friend) came into my hotels and did not even asked to meet me… Try to draw the conclusions!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.