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“A solid hotel but not 4 star” 3 of 5 stars
Review of Giordano Hotel Ravello

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Giordano Hotel Ravello
4.0 of 5 Hotel   |   Trinita, 84010 Ravello, Italy   |  
Hotel amenities
Ranked #14 of 20 hotels in Ravello
Melbourne, Australia
Top Contributor
98 reviews 98 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
34 helpful votes 34 helpful votes
“A solid hotel but not 4 star”
3 of 5 stars Reviewed July 4, 2013

We were booked here as part of a walking holiday. We were not going to spend a lot of time at the hotel except for sleeping, as such it was OK for the purpose. The rooms were dated and the spa bath could not be coaxed into working. The bed was comfortable and the room clean. WiFi internet was available in the hotel but not in our room. The front desk explained it depended on the weather. 3g worked well in the room. Breakfast was good overlooking the swimming pool. If the price is right stay there.

Room Tip: Can't advise
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 3, 2013 via mobile

Stayed two nights for a wedding. Anybody expecting a luxury hotel will be disappointed as it is just about up to 3 star standard. The room we stayed in was on the small side and felt rather claustrophobic as only one large window/patio doors. The bathroom had a poorly working extractor fan and a rather basic shower. On the upside the bed was quite comfy and on large side. Staff were not very helpful/pleasant. Service was poor especially when ordering food as ordered some pizzas for lunch and they took around 1 hour to arrive! Best to eat at restaurant down the road - vittorio.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villamariaravello, Responsabile reception at Giordano Hotel Ravello, responded to this review, July 22, 2013
The clients were probably used to stay in a 5 star luxury hotel.
We remind our kind guests that our hotel is a 4 star hotel and our services correspond to the criteria expected by the category, nay, most of our customers, in most of the cases, make their congratulations for the services, the kindness of the staff and the efficient service!
In addition to this, the extractor fan seemed to be not working, since the clients maybe got one of the rooms that have a centralized engine (so cannot be heard so strongly as it usually happens).
As regards the review left for the waiting times, we think it is common, in any place, to wait a little bit more if you choose to eat at “peak times”, but doubtless nobody has never waited 1 hour for a pizza.
Needless to say that all the clients’ comments are useful to us to do even better!
Thank you very much indeed!
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Belfast
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 2, 2013

stayed at giordano recently with my fiance. rooms are very clean and location is good. the rooms were fine and had a nice touch where you could walk out the balcony doors onto a large terrace which connected many rooms together. the pool was lovely. the only downside was the kitchen had "broken" on the days we stayed and were unable to get cooked breakfast although buffet was fine

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2013 via mobile

Very good hotel in a beautiful location. Accommodation are very rustic but very charming. The rooms are on the tiny side but the terrace is huge. The staff is absolutely charming and friendly.
The pool is awesome. The breakfast buffet is very good.
For dinner, go to the Ristorante Vittoria just down the street of the hotel, great food and awesome service!
With this hotel, you can't go wrong!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Epworth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 26, 2013

We stayed at the Hotel Giordano as we were getting married in Ravello at one of their sister properties.

Upon arrival we were checked in quickly and shown to our room, the room was very small and had a tiny bathroom. I was a little disappointed as the hotel knew we were getting married and I would be using the room to get ready in with other members of my bridal party.

My parents were also staying at the hotel and were also staying in a standard room, when they were checked in their room was larger and much nicer than ours. I spoke with the receptionist about this and my disappointment about our room, she offered to show me a superior room on the top floor. This was hugely different and we were offered this room at no extra cost.

The superior room was bright and clean and had a large bathroom. The room had a pool view and a small balcony.

The breakfast was lovely, plenty of options with an additional menu to order fresh omelettes and poached eggs.

The hotels grounds and pool area were very clean and the staff very attentive.

All together this is a nice hotel and the location is perfect for exploring Ravello. It is a very old hotel and the rooms vary in size because of this. It is worth paying the extra for a superior room if space is important to you, if it is a short visit to Ravello a standard room would be adequate.

Room Tip: Book a superior room if you want space.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chigwell, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 22, 2013

We stayed here for 5 nights from 9th-14th June and really enjoyed our stay. Firstly, on arrival in ravello, the hotel is about 3min walk from the main square and no steps to get to the hotel (just a gradual incline). The hotel porter would collect if required but we just walked up, about 70m total distance.

As we checked in the room they initially gave us was quite small (we booked standard double) but it would have been sufficient. We asked if they had any other rooms and they were very good in showing us the other available rooms. We moved to a room with a view of the pool and of the main square.The room was really nice, quirky and typical italian design. Bathroom also decent size but the shower door is quite narrow but still good. The air con in the room was a bit hit and miss but overall ok.

Staff were really friendly which make the hotel very personable and boutiquey, with not that many rooms. Breakfast was very good with big buffet selection and hot food on request, such as bacon eggs omelettes etc.

Pool was not heated but in the heat was ok. Temperate during our stay outside was mid 20s with the intial couple of days intermittant clouds but no rain. Rest of the trip was hot sun.

We would recommened ravello as a destination highly

Room Tip: Ask to view other rooms if you arent happy
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
112 reviews 112 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed June 9, 2013

Booked for 3 nights and arrived to be shown what they called the best room they had. Small and did not even have a proper shower just one of those shower heads in the bath not fixed to wall. One sink and tiny
Shown 2 other rooms but were no better but did have a shower of sorts. This is at best a 2 star bed and breakfast. Not recommended.well well past it's sell by date

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villamariaravello, Proprietario at Giordano Hotel Ravello, responded to this review, July 21, 2013
I am the owner of the Hotels Giordano & Villa Maria, both badly reviewed by the kind guest.
Herewith, I would like to give some explanations since, in my opinion, my hotels have been unfairly sentenced.
In the original clients’ booking request, the clients said they were David Rocco’s friends, who personally recommended our hotels.
I phoned D. Rocco and he said he never met these clients before, also because, if it had happened, D. would’ve directly phoned me to make the reservation, but it never happened!
Needless to say that all clients are, regardless of whether we have friends in common, very important to us and we would take care of them all in the same way!

When the clients made the reservation request, they were offered the options for my two hotels and they chose the Htl Giordano, since it is cheaper than the other.

Being the hotel from a historic building, it consists of rooms and bathrooms of different sizes and the peculiarities of the hotel is in the originality of ceramic tiles, all different in shapes and colors, and the “strength” of the hotel is the nice swimming pool and proximity to the square.
The hotel was completely renovated a few years ago and all clients make their congratulations for the warm hospitality and the beauty of the places.
Since the hotel has no sea view, it has lower prices than villa maria and the client we are talking about, in addition, had also an agreement to have a lower price than our official prices.
The first room we offered him was a superior room (larger than the Standard), and the bathroom had the option of jacuzzi+ shower. Since he did not like it, we changed to another Superior room, larger than the previous one with a terrace. He did not like it either!
We still offered them a further option at the Villa Maria, a Superior room without any extra charge although it is larger than the Standard category, with hydro massage shower.
He liked it, he spent there one night but he decided to leave the day after!
As this was not enough, he has also badly reviewed the restaurant. I personally talked to our maitre and he firmly told me that the client had never complained about anything. If he did, the maitre would have doubtless found a solution!
It is defamatory to mention the restaurant that way.
We have always received positive reviews about our cuisine, which is why it was awarded by the Gambero Rosso and BBC filmed our chefs at work!
After everything, the customer then stayed in a 5 star luxury hotel, whose price varies from 800 € to 3000 €.
He could not claim an imperial suite from a 4 star hotel and at such low cost.
If he clearly highlighted his needs from the beginning, we could have offered our junior suite, which is very spacious, with a large terrace, sea views and hydro massage bath.
The only truth found, was a little hole in the curtain – which we got it mended and the only reason that drove the client to write that bad review was maybe the fact that he had to move from an hotel to the other, the tiredness of the journey and the heat.
We would’ve really appreciated (instead) if the client noticed our great effort into satisfying all his requests – We have been only rewarded by him as “a joke” – that’s the real shame!
In summery, there are so many people who do not say that are David Rocco’s common friends that ask to meet me, after having watched me onto D. ROCCO’s TV Shows….
I am still wondering why a supposed friend of david rocco (that is my close friend) came into my hotels and did not even asked to meet me… Try to draw the conclusions!
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Additional Information about Giordano Hotel Ravello

Also Known As:
Ravello Giordano Hotel
Address: Trinita, 84010 Ravello, Italy
Location: Italy > Campania > Amalfi Coast > Ravello
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Ravello
#9 Family Hotel in Ravello
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Giordano Hotel Ravello 4*
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