Ravello is a stunning city and our stay at Toro Hotel unfortunately wasted part of its beauty. The hotel itself is nice, the location central yet quiet, and the staff friendly at first. Unfortunately the room is very basic: old TV, uncomfortable bed (very hard mattress which has been hurting my back for the last week) and tiny bathroom (so small that we had the step over the bidet to get to the shower).
The cleaning staff was making noise from 8am when we were told to take our shoes off and be quiet if we got back late after dinner. On our last night, Italian guests came back late and had no issues waking up the entire hotel up which indicates that treatment of non Italian vs. Italian customers is different! The night concierge was extremely judgmental and told me off because my boyfriend was staying out later enjoying the warm summer nights - never have I had someone in a customer service function tell me off in this way - I was absolutely shocked and appalled!
The cherry on the cake was when we were told that we had to check out after 8:30am on the day of our departure and at that time the card machine did not work. Without an apology from the receptionist, I had to run around town to find a significant amount of euros in cash to pay for our 5 nights' stay in Hotel Toro.
I appreciate that it is a hotel full of history but there is a strong need to improve on customer service and basic amenities. I highly recommend finding another hotel to stay at in Ravello.
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- Also Known As:
- Toro Hotel Ravello