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“Great location and staff makes the difference” 5 of 5 stars
Review of Belmond Hotel Caruso

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Belmond Hotel Caruso
5.0 of 5 Hotel   |   Piazza San Giovanni del Toro 2, 84010 Ravello, Italy   |  
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Complimentary Third Night
Ranked #3 of 21 Hotels in Ravello
Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Great location and staff makes the difference”
5 of 5 stars Reviewed July 31, 2013

First ravello and surroundings are stunning. The hotel is up to a good level very classic and traditional but not outdated. It fits the environment but i prefer a slightly more modern touch. Finally a top hotel with friendly staff good service and no arrogance. Internet included (and working). I prfer the jr suite over the suite. The suite does not have great views and a borring bedroom.

Room Tip: As always check the room to see if you like it. Ie 31 and 41 are both jr suites but one is larger wi...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
CT
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed July 29, 2013

Hotel Caruso is a beautiful hotel in beautiful Ravello, Italy. We stayed in a junior suite with a terrace and sea view. The room was nice, terrace small and dark. Management told us on check in that they would show us other rooms the following day but they never did. Food in restaurant was mediocre. We had the meal plan and this did not include the casual poolside restaurant. We ate lunch twice in restaurant- both times I was given the incorrect menu item. My husband's dinner appetizer had an ant crawling in it one night. When these issues are brought to the staffs' attention, the inital reaction is that we were wrong, then it would be handled but never apologized for.Breakfast was good. Housekeeping was excellent.
Concierge made us restaurant reservations that did not exist when we arrived at restaurant. Shuttle never arrived to pick us up in Amalfi- when I called I was told that I wasn't in the right spot!
A drink at the hotel bar is 28 euros.
Our room was over 1700
euros/day. Just not worth it for the level of service they provided. If you are going take least expensive room and do not take half board option. The times we dined outside hotel in small local restaurants were much more enjoyable.
The pool and lounge areas were beautiful .,

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

I have traveled the world for the past 35 years, and this Hotel is one of the best I have ever experienced. Not only because the view of the Amalfi coast is breathtaking, not just because the property is amazingly well kept, not even because the food is divine. It's mostly because of the human factor. The staff is warm and welcoming, very professional without being overbearing or intrusive. The people at the Hotel Caruso make you feel like you are family, you are welcome to their home. My wife and I stayed in room 23, interesting layout, with a wonderful view from the balcony. We loved the sunlight in our room in the morning, the smiles of the waiters and the maitre d' at breakfast, the same smiles that followed us in the magnificent infinity pool, the hallways and that had greeted us at our arrival. The food was superb, the service was impeccable and the atmosphere so romantic, it would place a smile on the face of the grumpiest person. I read some of the comments, and can't believe anybody would rate this hotel less than excellent. My wife and I highly recommend this hotel and thank all the staff for being so wonderful during our stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Milan, Lombardia, Italy
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2013

Beautiful views and an idyllic setting make this a great "place to be". The gardens are immaculate, interesting to explore and great to look at. The pool and adjacent lawns and pool bar/restaurant make it easy to spend relaxing days here. The rooms are classic and excellently maintained, with generous bathrooms and several with private terraces.

The staff is always warm, professional and knowledgeable.

You can easily spend the days here and exploring the small town of Ravello, but venturing to nearby Amalfi, and from there taking the ferry to Positano are definitely worthwhile diversions.

Definitely a place to return to.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Partridge Green
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2013

The Caruso , located a very short walk from the village centre of Ravello, is a top end and very professionally run hotel. The service ethos is clearly second nature to all its staff, and is delivered with a sense of genuine warmth, with any mild hiccups dealt with immediately - service and service recovery were great. The facilities were very good, including pool, good eating (especially at the pool restaurant) and gym. The complimentary shuttle transport to Amalfi and Positano was efficient and timely. Ravello itself was a perfect destination for us, with choice of places to eat , good local shopping, and especially with the music festival in full swing,

Room Tip: We had a garden room, which was discrete and quiet. AC was efficient and quiet. Housekeeping was exc...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 17, 2013

My wife and I stayed at the Hotel Caruso from the 24th - 25th of June. On the 24th, it was our 20th wedding anniversary. On checking in, we were surprised with a nice bottle of sparkling wine and a selection of wonderful fruits. Furthermore, we were upgraded to a garden suite with beautiful views of the Amalfi Coast. Overall, our stay was excellent and the staff went out of their way to make our stay enjoyable. We will definitely be coming back next year

Room Tip: We stayed in Room 35
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 12, 2013

This is our third summer spending time at the Hotel Caruso in Ravello and it has become our favourite and most special place to go. We now make a stop here at the end of each Europeean vacation in the summer. You can't beat the magic here with the gorgeous panoramic views, the amazing infinity pool, the food in all of their restaurants, the pizza class with Leo for our son, the boat ride from Amalfi to Positano, the very relaxing and pleasant atmosphere and the kind and oustanding hard working staff in every department and the genuine and welcoming management team. There is no better place for us. The rooms are clean and very comfortable and the housekeeping staff is top and does an excellent job. We enjoyed a garden tour this time with Tano who is extremely knowledgeable, interesting and kind and we found the tour a worthwhile thing to do. The hotel is walking distance to the Duomo Square which we also like very much. Thank you once again Franco, Tiziana and Iolanda for the warm welcome and making another stay so memorable. Many thanks also to Guisy, Antonella, Flavia, Luigi, J.J., Lucia, Roberta, Leo, Gulia, Daniel, Giovanni, Mario, Luigi and the housekeeping staff for going the extra mile all the time and making our holiday stress free and so much fun. We look forward to seeing all of you in the near future. Ciao.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Hotel Caruso

Address: Piazza San Giovanni del Toro 2, 84010 Ravello, Italy
Phone Number:
Location: Italy > Campania > Amalfi Coast > Ravello
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 21 Hotels in Ravello
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Caruso 5*
Number of rooms: 24
Official Description (provided by the hotel):
Located on the highest point of Ravello, this magnificent Orient-Express hotel is perched on a cliff top overlooking the spectacular Mediterranean and the Amalfi Coast. All the rooms and suites are very large and elegantly appointed with all comforts, most with balconies and private gardens. Swimming in the spectacular heated infinity swimming pool is like being suspended between sea and sky. Dining is a feast for the gourmets, at the hotel's restaurant, a gastronomic feast of regional flavours. Explore the splendours of the Coast with our complimentary boat excursions and shuttle service to Amalfi and Positano. ... more   less 
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