I'm shocked to see the reviews posted about Hotel Caruso. Did these people stay in the same hotel my husband and I did? As many know word of mouth is the best reference one could obtain prior to a dream vacation. While we are seasoned travellers, we were at a loss as to where to book our accommodation while travelling along the divine Amalfi Coast last September. That was until our friends recommended Hotel Caruso in Ravello. After researching the property and browsing the website the decision was made. Our expectations I have to admit were very high as we were about to experience the luxury Orient Express brand and travel to one of the most beautiful places in the world. Hotel Caruso was absolutely gorgeous! From the awe-inspiring view from the infinity pool to the luxury spa, we were hypnotized by the beautiful surroundings of the hotel. The late September 2011 heat wave added to our pleasure while relaxing on our balcony of our suite. The front desk attendants were very helpful and friendly, and the restaurant gourmet dining experience and staff were exquisite. We were told by our friends that if we needed any arrangements from the Concierge desk a gentleman named Gennaro would be most helpful and the best resource for transfers, dining, excursions and sight-seeing suggestions. We were more than pleased when we met Gennaro. His polite manner, personable approach and guest service was not only welcoming, he exceeded our expectations by coordinating all our arrangements without a flaw. No stress for us. I can’t say enough about our trip to the Amalfi Coast and our stay at Hotel Caruso, but I will say the overall property and guest experience at this hotel will definitely exceed your expectations and create a memory of a lifetime.