We stayed at Villa Maria over a weekend in June for a friend's wedding. The town is very quaint and picturesque and due to the shortage of rooms, the hotels take massive advantage of the supply and demand dynamic.
Checking in took ages - after parking at their sister hotel and the 10 minute walk up the stairs with our luggage we arrived to the front desk. The receptionist was helping someone else while we waited patiently for 10 minutes. When she was finished she started to check us in only to stop to take a call to book someone in for a spa treatment - something she could have easily done by asking to call the guest back while she checked us in and showed us to the room. When we called to ask for the WiFi code, we were given the code for their sister hotel and it took us until checking out to get it sorted. Again, these are small things but staff generally seem completely disinterested in maximizing the enjoyment of your stay.
While our room had a lovely view via a shared terrace with 2 other rooms, the room itself left much to be desired. We entered our musty smelling room to find a very large room that was desparately in need of upgrades. The antique armoire was a nice touch but offset by an old pull out couch which was likely the source of the musty smell. While the bathroom looked like it had been upgraded in the past 5 years, it was done to such a low standard with mould growing on the walls of the shower. We were given a single towel each and a single pillow - no bathrobes or any of the other amenities you'd expect when you're spending USD500 a night.
We were leaving early on the Sunday and asked repeatedly to make sure our car that was parked at Hotel Giordano (their sister hotel) would be free and clear and ready to go. After taking our luggage down to the Hotel Giordano lot, we found our car to be blocked in by a service van. While it was eventually sorted, this is not the sort of service you'd expect after asking 3 times from a hotel that purports to be 4 star.
While it was not an issue for us, older guests may struggle with the stairs - both from the parking lot to the hotel and both within the hotel itself as there are lots of stairs, especially if you are staying in the rooms facing closest to Amalfi. I cannot imagine my parents dragging luggage first from the parking lot to the hotel and then around the hotel itself. I'm not sure if staff help with bags - we certainly were not offered assistance, maybe this is something you need to ask for directly.
Ravello is lovely and I can see why people want to visit. Just be warned when you go to visit, there is some "grade inflation" when it comes to the star ratings for hotels and you are paying up for the view. I left quite disappointed and as shocking as it is to write, think the South of France offers much better value for money than Italy without sacrificing special views.
- Official Description (provided by the hotel):
- Situated in the historic centre between the Clarisse nunnery and S. Francis Convent, in a restful aristocratic area so much as to be chosen, the only hotel in the area, by the French guide-book "Relais du Silence" as an oasis of peace and by the Italian "Charme e Relax" as Ravello's pearl. Villa Maria assures his guests in addition to maximum tranquillity also the most services including the parking of nearby Hotel Giordano (of the same property) where it is possible to park for free the car and take advantage of free luggage handling and of the swimming pool. Rich and interesting is the history of this villa which was roman noble Marquis de Cinque family's manor, an history which blends with Ravello's and the Amalfi Coast's. The structure, while preserving the elegant forms of a lordly mansion, in the years has undergone noteworthy redecorations which have fashioned its actual splendour. ... more less
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- Also Known As:
- Hotel Maria