This hotel was a terrible dissapointment and one of the worst my husband and I have ever stayed in. The pictures completely mis-represent the reality. There are much better hotels around, with similar views where you'll have a much better time.
First the entire place is dark and empty. Sometimes the lights are out in light fixtures, sometimes they just dont turn on to begin with. Many of the seating and dining areas are dark and uninviting. We never saw the lights on in the areas by the bar or the dining room and no one was ever there. The furniture is old and looks moldy. We just didn't want to sit down.
Moving on to the room, we arrived to find that we did not have a toilet seat on our toilet! Stayed there 4 nights and checked on when it would be replaced daily. We never got one. The mini refrigerator smelled and did not keep anything cold. The bed was covered with a bedspread which looked old and worn, and we removed it immediately. The only nice things were the bathroom, which was large and had a nice shower, and the balcony, which gave us a lovely view of the sea and towns below.
The pool and 'sauna' are completely misrepresented. The pool is narrow with a grate that prevents you from looking over the edge. It is rusting on the bottom. Although I selected this hotel partly for the pool, we actively avoided getting in. The sauna, is a dark room, with a small pool filled with cold water, which flows out into the pool. Also not inviting at all. The only thing about the outdoor terrace that was nice was the view, which like the balconies, overlooks the sea and towns below. However, the loungers on the patio were uncomfortable, the towels old, and the marble fountain never functioned.
Although the hotel offers a breakfast buffet, the eggs were completely unappetizing, and the deli bar constantly running out. We arrived one morning half an hour before breakfast was to end and found almost everything empty. We had to seek someone out and ask for more food to be brought out, but it was not offered. One morning we simply elected to go into the Ravello main square to get breakfast, and had a great omelette and croissant, and far better coffee there.
Lastly the staff was completely unhelpful and generally ignorant. The last night we were there we asked about the ferry schedule, to which one of the hotel employees gave us a schedule from a ferry company that had not been operating in TWO years. Had we followed his advice we would have missed our flight. Every time I called the front desk from the room they seemed absolutely clueless.
Overall, even though we stayed here for a full 4 days, we avoided being in the hotel as much as possible. Trust me, stay somewhere else!
Higher floors over a better view of the sea.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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For a hotel entrepreneur is always a good thing to have constructive criticism in order to improve and provide better service.
But when criticism go beyond good taste and good manners is right to respond in kind, especially when this is the only one, so brutal and free.
It's fair to say that the staff was not up but it is rude to say that the peasants are not like the decor but can say that the same is old and moldy when's hotel is only open for two years seems so much lie .
In any case, expect to Villa Fraulo to prove to you and to all who will ilpiacere of opsitare that the photos are not accurate ... in fact the reality is much much better ..... !
Best wishes and see you soon
F.lli Di Lieto
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.