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“Relaxation in the Amalfi Coast” 5 of 5 stars
Review of Casa Angelina

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Casa Angelina
5.0 of 5 Hotel   |   Via G Capriglione 147, 84010 Praiano, Italy   |  
Hotel amenities
Ranked #5 of 20 hotels in Praiano
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Relaxation in the Amalfi Coast”
5 of 5 stars Reviewed October 31, 2013

We recently came back from a few days in the Amalfi coast and stayed at the wonderful Casa Angelina...we were looking for total relaxation for a weekend and Casa Angelina definitely hit the spot. We were staying last weekend of the season and had the most amazing weather. Staff were great and nothing was too much trouble. We did a wonderful walk from Praiano to Positano on what they call the path of the gods. Then we were able to take Casa Angelina's free transfer from Positano back to the hotel after having an rather good lunch..thank you to the team at Casa Angelina and especially Annarita for making our stay so memorable.

Room Tip: We had a romantic room which was just perfect for our visit
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Sydney
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

My partner and I just returned from 7 wonderful days on the Amalfi Coast and staying at Casa Angelina. We just loved the hotel from the moment we walked through the door. Both of us work in travel industry and have stayed in a lot of beautiful 5* hotels but this was by far, one of the best experiences we'd had. Location, service, food, ambiance was exceptional. Nothing was too much trouble with the staff when we asked for help or needed anything in our room. The cool décor and beautiful white rooms were a perfect frame for the gorgeous views across to Positano. It was dramatic and exactly what we had hoped for as all the other hotels looked very classic and traditional. We loved being in Praiano too, rather than busy touristy Positano and enjoyed being easily able to visit each day with the shuttle so the location was the bonus for us. We stayed in a romantic room which was large and spacious and we were very comfortable for the 7 nights considering we had a lot of luggage! We didn't want to leave and can't wait to go back again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

I recently had the pleasure of staying at Casa Angelina for an all too short visit.
Loved the location and the views from my terrace overlooking the sea were magnificent. Even with being about 10 minutes from Positano, I preferred spending several hours both evenings, wandering thru Priano and enjoying the locals & a glass of wine while watching the sun set.
The views, the very relaxing contemporary design, great location and outstanding food make this a very special place. But what really made it a perfectly memorable experience for me, was the staff, from the front desk to management, the service was spot on! Relaxed, but extraordinary and attentive - nothing was lacking, nothing overlooked ! I will return again, but next time for a longer stay!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

I have been hearing about Casa Angelina for some time from friends who have visited and had always wanted to visit Amalfi Coast. We stayed on the last weekend of the season and we were surprised to find the hotel was still a buzz of activity. The staff we absolutely charming and Annarita made us all feel really at home ! We had an amazing time from start to finish. Love the style, the relaxed unpretentious service and fabulous food....I am dreaming of my next visit and will be booking in for the beginning of next season. See you soon and many thanks.

Stayed October 2013, traveled with friends
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 26, 2013

I was debating as to whether I should write this review as it was not in my nature to do so. I didn't even have a tripadvisor account prior to this day. I have decided that I should. In summary, I have the most unnecessary and outrageous treatment by the General Manager and have decided to go for another hotel in Positano as walk-in, which by the way, turns out to be lovely (so convenient and immaculate views and service).

This subject General Manager in Casa A had failed to address an issue on the description and had simply resorted to aggressive behaviour, shouting in my face and staring at me in most part of the conversations. I was the one to steer them (including the director) from plain rudeness to a resolution mode by asking them on how they were proposing to resolve this. There was a 180 degree change of attitude after I said that I would change hotels and it was like a 10 second changeover. To be honest, he had switched to speaking gently but I feel that he's suppressing his attitude for the sake of it. They were worried about the reviews as they kept on talking about how customers are their paramount concern and reviews were always good. How it was only this occasion that has a problem. Well, failure to deal with booking issue in a polite and constructive manner is itself a big no no. Not to mention that it was dealt with by aggressive behaviour and coming from the General Manager.

The full story started with me booking a room rate that includes a one way transfer transport. The exact wording is for example, eur xxx per night, "included 1 night accommodation, welcome drink upon arrival, one way transfer to/from airport/train station with 10% discount ...". This rate is about eur 100 more than "the room only (without transfer)" rate. Given that my stay would be rather short which means that I need at least 2 one way trips, the location of Priano being far from naples where people may want to have a transfer to the naples and the existence of a much cheaper rate without the transfer, I had booked this higher price rate for 3 nights, thinking that I would have the transfer every day. I did wonder whether this is so at the time of booking, but concluded that it should be right given that (1) there was a eur100 price difference with the room only rate, (2) if they had meant for the one way transfer to be for the first night, it would have said so, (3) if I replace the one way transfer item language with 'breakfast', it would have been odd to interpret that such item to apply on the first night.

After the booking, I emailed the hotel and query whether it means that I have one complementary transfer everyday and the hotel staff reiterates the transfer terms and in her exact words, "...That does mean that you will have a one way transfer every day."

So, I arrived only to found out that the rate only includes one way transfer on the first day upon check in. The senior management, including the management basically didn't listen or re-read their description and emails properly in the first 20 mins. I was really annoyed on their failure to even appreciate what the problem is and there is no sign of resolving the matter. The general manager started to become aggressive and rude- starting shouting and staring at me. I was shocked and despaired when I learned that he was in fact the General Manager- what more can you expect if he himself behaves that way. I refused to talk to him (while he's in his aggressive mode) and asked the director on how they are going to resolve this. Surprising as to how we need to engage in a this row for so long before we can start to be constructive. They offered a more expensive rate per night without the transfer which I didn't find reasonable. If I were to book for room (without transfer), I would have benefited a much lower rate at the time of booking. Then the General Manager started shouting at me 'WHEN, When.." Repeatedly. I made the booking only a month before arrival. His point is that the offer is gone and its my problem but hey, the problem is that your hotel mis-sold! On the customer service level, I think he's unspeakable. On the legal compensation side, I am entitled to a compensation on what I have suffered.

At that point, I just thought that I should not be staying there and said that I would change hotel. And I went to the place for the Internet access for network. Their attitude changed 180 degrees. I demanded for an apology and I got it. They restated so many times how customer is the first and their reviews are so good. . Action more than words and I experience the actions full-on. They offered a slightly lower rate now(in the hope of "resolving" the matter). The aggressive behaviour and shouting previously was so bad that I found it hard to stay in this hotel or even talk to these people. The sharp change of attitude was also hard to digest given the extreme behaviour.

The General Manager 'waived' the transfer fee on arrival and agreed that I should not be charged for cancellation as the cancellation was due to misleading description.As one could imagine, I would be suffering from a high rate with the other hotel as I was a walk-in in the evening. Casa Angelina is lucky that I didn't go after them with the difference.

Plainly shocking customer service from the boss! Harm was done to the extent that whatever remedies he tried to pull at the time would not have justified his behaviour or remedy how it had ruined my holiday. Thanks to Le Serenuse which manages to salvage my impression of Positano.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 21, 2013

We traveled to the Amalfi Coast in August of 2012 and spent three nights in this gorgeous hotel. We had a beautiful room on the top floor with a balcony that was bigger than our room. I loved the lounge chairs and lemon trees right outside our door and the 360 degree views. I was captivated by the coast line's beauty and felt so lucky and blessed to be able to experience such an exquisite place. The service was impeccable as well with someone always right there to assist if needed. I took advantage of the offered assistance of unpacking and repacking my suit case so that we could truly enjoy every moment we spent in Praiano and surrounding towns. Though modern, the hotel is very comfortable, has a great breakfast on the rooftop restaurant and is spotless. It's a gem of a place and you won't be disappointed. Make sure to walk down to the water from the hotel. There's a great little beach club there.

Room Tip: The rooms are pretty small. I would try to get the room we had though. Top floor! Very, very private...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 21, 2013 via mobile

No doubt that this hotel is beautiful but the rooms are extremely small and if your looking to go to the beach than you take an elevator down and them continue walking down 150 steps . This hotel is located on a cliff but the water view is obstructed by a private home , that's right their is a home directly in between the hotel and the would be so amazing view. It is not walking distance to anywhere, Positano is about a 20 minute drive as is Amalfi, Sorrento is a 45 minute drive! There is absolutely nothing to do in Priano itself ! The breakfast buffet was amazing they had everything you can think off ! And the roof top restaurant food was delicious ! The gym is also very small ! Not my favorite at all

  • Stayed September 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Casa Angelina

Address: Via G Capriglione 147, 84010 Praiano, Italy
Location: Italy > Campania > Amalfi Coast > Praiano
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Praiano
#3 Romantic Hotel in Praiano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Casa Angelina 5*
Official Description (provided by the hotel):
Barefoot Luxury on Italy's Amalfi Coast ... more   less 
Reservation Options:
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Also Known As:
Casa Angelina Hotel Praiano
Casa Angelina Praiano, Italy - Amalfi Coast
Hotel Casa Angelina

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