There are some wonderful comments here and I don't think I can add anymore! To reiterate, the service that Suela, Andrea and all there staff provide is second to none. After the initial rundown of bus, train, boat times; tours and how to do "it" yourself and anything else you could think of when you arrive, accompanied by a lovely cold drink or a superb cappucino, Suela and everyone else are happy to remind you or provide further help at any time. The hotel is lovely in every way, the staff are always smiling and friendly and the whole experience allows you to feel relaxed and at home. It was lovely to sit on the balcony sipping limoncello and look out over an unobstructed view of the sea: you can actually see the sunrise and the sunset!
We are definitely going back and had better book quickly as anyone with any sense, reading these reviews will be doing just that right now!!