My husband and I stayed here for six nights on an anniversary trip to Europe which we concluded in Positano. Despite a terrible experience getting to the hotel (SITA bus from Sorrento....beware fellow travellers of rude and violent bus drivers!!) arriving at this hotel was a pleasant relief. A beautiful location, rooms with magnificent views. Unfortunately there are a few criticisms I feel can't be ignored. We were rudely awaken one evening at about 10:30pm by housekeeping staff who simply opened the door (without knocking), once startled by us lying on the bed she left but we wondered what on earth was going on... Perhaps a late night turn down service but a knock would have been appreciated and could have saved us some embarrassment. The next day our room wasn't attended to at all by housekeeping until we asked receiption staff to make up the room in the evening when we left for dinner.
Secondly our bed was simply two single beds jammed together...not what I expect from a hotel of this reputation and quite uncomfortable!!
We ate one evening at the hotel restaurant and although the food was fantastic, it was unfortunately delivered by wait staff who were perfunctory at best, bored and rude at worst.
Reception staff were very helpful in assisting us with our early departure on the day we left and with any other requests. It really is a lovely hotel, it is expensive but we visited in August at the height of tourist season and hey it's Italy, you pay a penny for the privilege of living le dolce vita!! Special mention must be made of the breakfast staff: Salvatore & Chantal, such delightful, friendly & helpful people they are a credit to the hotel!!