I had reserved this hotel for two nights after a wonderful two night stay on Giglio and was so disappointed. We specifically checked there would be wifi as it is essential for our business at this time of year. However, after checking in mid afternoon and asking about the wifi we were given a code which didn't work from our sea view room, so we were moved from a smallish room at the end of the hotel to an even smaller room towards the middle where I was told the signal was stronger. It wasn't adequate. I spent more than 2 1/2 hours in the reception with the receptionist trying to get the devices to work. They didn't work adequately. Then the receptionist started up the old computer in a 'cupboard' by reception and eventually he managed to get it to work. The next morning even this old computer didn't work but then the receptionist allowed me to use his personal laptop. For this a big thank you.
However, we were very disappointed with the room, there were all the trappings of a four star hotel , complimentary toothbrushes, shower caps etc. and a lift but the room was the size of an airport hotel room not a holiday hotel. However, the rooms should be checked for cleanliness as the toilet brush in the first room were very very badly soiled (not just stained!), not exactly four star. It was also over-priced when compared with other hotels I have stayed in during the last month.
The hotel is next to a very very busy noisy road and it is impossible to enjoy the undoubtably lovely view from the mini balcony because of the noise and fumes from the traffic below. Even the double glazing does not completely dampen the noise. I also think the beach, barely 2 sun beds wide (and grey muddy looking too) would be very uncomfortable, with the noise and fumes of the same traffic that affects the hotel across the road.
Then, on our return from a fantastic supper in the port area we were amazed to find that some 'alien space ship' ;-) had landed in place of the hotel. The whole of the front face of the hotel was brightly lit to an electric police-light blue with lights from every mini terrace. It completely ruined any night time view over the bay from the hotel. Who thought that was a good idea.
The only thing that was positive for us was the breakfast, well presented, a good selection and good service.
There were only 2 or 3 other couples there during our stay and I dread to think what it would be like during the hot high season.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 9, 2012
The WiFi WORKED!
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We are sorry that you can not appreciate our hotel and our hospitality, but we are disappointed because you did not understand our attention to solving the problem of Wifi.
We asked you to change the room because you told that the signal was weak. When we verified that the download speed was weak (which depends on the telephone company), we reset the system and it worked again (download 6 Mbps). When we made sure everything worked, even on your iPhone, but not on your laptop, we had to surrender because the problem of your laptop can not be our fault.
When our internet point Pc had problems, we have made available our own laptop.
We regret that all this has disappointed you.
We are also embittered bitter about your judgment on the lights (not for the “friendly” name of the alien ship), because that light can not ruin a night view of the bay: it is an enviroment light, and if he wanted a white light, was enough to turn it on.
We finally understand how your approach to our hotel has not been positive, so you did not pay the second reserved night: we think that this should be emphasized.
Gian Luca Gozzo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.