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“Shame about the owners attitude” 3 of 5 stars
Review of Hotel Il Convento

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Hotel Il Convento
4.0 of 5 Hotel   |   Via San Quirico 33, 51100 Pistoia, Italy   |  
Hotel amenities
Ranked #12 of 18 hotels in Pistoia
Auckland
Top Contributor
54 reviews 54 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
62 helpful votes 62 helpful votes
“Shame about the owners attitude”
3 of 5 stars Reviewed October 22, 2011

We stayed here two nights recently on a tour. The hotel is beautiful, the location is beautiful and it has a very serene feel to it. We had a special dinner the 2nd night and it was absolutely delicious. The owner, however did put a bit of a damper on things. He was pretty grumpy in the morning and I felt that if he spoke some English his life would be much easier. Mrs owner was much more pleasant. It is such a shame as we couldnt really fault anything else.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 people have reviewed this hotel

Traveler rating
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    7
    7
    4
    6
See reviews for
6
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Birmingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 7, 2010

Stayed here on buisness trip to the area. I was really looking forward to the stay, it looks so good on its website and thought it would be welcome change from the usual big chains I stay in. The hotel is nicely furnished, well maintained and generally very comfortable. The standard room I got was small, comfortable, but furnished rather austerely. The hotel does not appear to have many staff, there is usually someone on the reception, but elsewhere you will be lucky to find anyone other than the ghost of a Franciscan Monk (The hotel was originally a monastery). Breakfast is fairly basic. The food in the restaurant is very good, but note the restaurant is not open Monday night. The hotel was very quiet, perhaps no more than 3 or 4 rooms occupied the nights I stayed. I don't think I would stay here again as I found it a little too quiet . But if that's what you are looking for then it is probably a good choice.

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern, Switzerland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed September 25, 2009

Good value for money. Would certainly go there again. The restaurant was easily the best in the Pistoia area.

  • Stayed July 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Spoleto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 20, 2009

Incredible view, excellent restaurant, beautiful early 19th century structure. Ask to see the chapel. Just 10 minutes by car to the historic center of Pistoia. Great walk through the hills above the hotel. Rooms are quite comfortable, silent and elegant. There is no internet if you care about that. The owner doesn't speak English but the receptionists do. Will defintely return.

  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed July 29, 2007

My husband and I booked this hotel as the pictures show a nice quite pool with lots of loungers, ideal for the country break we were looking for. Upon arrival we found out that the pool is open to the public, this meant that when we strolled down to the pool this morning we were greated by a queue of about 50 local teenagers and familes who were waiting for it to open, needless to say we didn't get one of the 17 loungers they actually have, we could not even lay around the pool but were allocated a small space on the grass two levels up! and the pool was far to crowded to swim in, we counted 50 people at one point. I went to complain to the manager about this, and the fact that fruit at breakfast was mouldy, only to find him rude and unhelpful. He explained that he only speaks Italian and French and nobody else in the entire hotel can speak English, despite stating on their website that they are multi-lingual.
I have also overhead lots of other people complaining about various things, all of whom were treated just as badly as I was.
This is a shame as the hotel has great potential.

  • Stayed July 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bedford
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 19, 2007

Don't get me wrong, it's a nice building with comfortable rooms, in quite a nice (and certainly quiet) location quite some way out of Pistoia (nothing else around - so make sure you book their restaurant if you don't want to drive). It has a 'big', albeit not very spectacular view of the valley below. BUT... we booked two nights through Tripadvisor/Venere arrived with our confirmation, the owner said no, we only have a booking for one night so tough and not his problem and basically told us that we should not have booked through Venere. He reluctantly let us use his computer to try to find a hotel for the next night. The hotelier seemed more interested in his local business crowd as the hotel was full of suited businessmen so we felt that we may have been 'bumped' out of our second night's booking - if this is his core trade then well, it's his business, but bear it in mind if you are booking and don't expect the usual warm Tuscan welcome if you are a mere tourist. Also the pool looks inviting from afar but up close it was filthy and full of wriggling worms - needless to say we didn't go in.

  • Liked — the building
  • Disliked — the owner
  • Stayed June 2007, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
101 reviews 101 reviews
52 hotel reviews
Reviews in 64 cities Reviews in 64 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed June 8, 2007

Up a mile of winding country lane the hotel is a former monastery. Striking architecture and a great location in gardens 20 miles from Florence and with views over the Tuscan countryside make it a great spot. The rooms are clean and well furnished, if a little gloomy, but that's the monastic life. The restaurant is more than adequate - a lot of locals have their weddings and other parties there. It could be a fabulous hotel if it were not for the service - or lack of it. Be warned, we were not, the restaurant is closed on Monday evenings and the nearest place to eat is in Pistoia, 3 miles away. Monday is also the evening most Italian restaurants and shops close so don't expect much choice there either. The swimming pool only has water in it from June to September. British guests will definitely make the link with Fawlty Towers.

  • Liked — Clean tidy rooms
  • Disliked — A bit gloomy
  • Stayed June 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Il Convento

Also Known As:
Il Convento Hotel
Address: Via San Quirico 33, 51100 Pistoia, Italy
Location: Italy > Tuscany > Province of Pistoia > Pistoia
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
#1 Romantic Hotel in Pistoia
#4 Luxury Hotel in Pistoia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Il Convento 4*
Official Description (provided by the hotel):
An ancient Franciscan monastery, turned into an elegant hotel immerged in the beautiful green landscape of Tuscany, half way from Florence (25km) and Lucca (30 km). Located on a hill at 230 mt above the sea level, where during particular clear days it is possible to recognize the Dome of Brunelleschi and the Bell Tower of Giotto in Florence. ... more   less 
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