We stayed at the Hotel Digon in the spectacular Val Gardena for 5 nights in September and it was one of the best holiday experiences of our lives. Here's why:
Service: The beauty of the region was enhanced by the excellent service provided by the Hotel Digon, and specifically by Daniel, son of the owners, who appeared to be able to speak any and all languages. We were the only English speakers there for most of our time, so we appreciated him very much. Klaus was our excellent waiter, and he could not have been more competent and warm. We were picked up in the town centre on arrival, lent walking sticks, and treated very well. The staff were always cheerful and prepared to answer any questions. Flawless.
Location: The hotel's location, away from the town centre, was, for us, perfect-- no other buildings overlook the hotel, so we had complete privacy in the room and on the balcony and could leave the window and curtains open at night. This arrangement would be difficult to find in the centre of Ortisei since the houses and hotels are very close together. The walk to town was an easy 15 minutes, mostly downhill. We took the bus back home-- the bus to/from Castelrotto and the centre of Ortisei stops directly in front of the hotel.
Services: There is no pool at the hotel (or spa, or sauna…) but access to the lovely Ortisei public pool was free (swim caps mandatory, so bring one or buy one there). Guided hikes were also free, but a bit of a challenge for English speakers as they were conducted in German and Italian. We got by with our smattering of Italian and French, and the guide was very accommodating.
Room: We loved our room in the new building: bright, spotlessly clean, with a great shower (no bath), double sink and bidet, comfortable bed, fluffy duvets and lots of storage. We liked that the floor was bare pine rather than carpeted. There was a very nice view from the balcony over green lawns and down to the valley.
Food: The half-board plan is a fantastic deal. The quantity of food is very generous, and the quality, while not at the fine dining level, was very good. Breakfast is a buffet of cereals and yogurt, fruit salad, pastries, boiled or scrambled eggs, bacon, cold meats, cheeses and breads. The dinner menu was presented each morning, giving an opportunity to request substitutions, which were never a problem. The menu featured quite a bit of beef and veal when we were there. We recommend that you let them know clearly in advance what you can and cannot eat: one of us did not eat beef, but they confused this for vegetarianism. As it turns out, the vegetarian options were delicious, if cheesy. The wine list was good, but pricey-- least expensive bottle was 14E--but they will hold a partially consumed bottle for you for the next night, if you wish.
Suggestions and downsides: It is hard to find fault with such a wonderful place, but there are a few very minor issues that could be addressed to make the Digon even better. Tables in the dining room were assigned by room and did not change over the course of our stay-- which is fine if you have a nice table looking out to the valley, but not so great if your table looks out to the car park. We would have appreciated a rotation of tables so we had a change of view and new neighbours to chat with. The exterior lighting was on a timer that went out too late for us, so we couldn't see the stars. I would put the lights in the control of the rooms, or turn them out earlier. A less expensive house wine by the litre of half-litre would have been appreciated.
Last point: We arrived at the hotel as a female couple in what appears to be a fairly conservative area. In our experience, some hotels will switch us from a booked room with a double bed to two singles when they see us, or treat us differently from straight couples. This can really affect the tone of our holidays and make us uncomfortable. I am happy to report that the Digon staff never missed a beat—there was absolutely no weirdness or tone, and no attempt to shift us to a room with twin beds. In fact, we were upgraded—for no apparent reason — to a higher level room on arrival. We really appreciated this excellent service and will most certainly return to this hotel on our next visit to the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.