My family and friends recently stayed at this hotel and we had a great experience. We were 4 adults and 3 children, ages 13,11 and 6. From the emails back and forth prior to our trip to the welcome snack upon leaving for our long drive, the staff of this family run hotel exceeded all our expectations. They even arranged for a hiking guide on a day when usually one is not available just to make sure we had things to do every day. Whatever our request, the answer was always yes we can do that. The rooms were spacious and the meals were memorable. We eagerly awaited reviewing the menu for dinner each night that was posted every morning. The breakfasts and dinners were amazing. From a machine that made fresh squeezed orange juice to sumptuous meat and cheese platters to all kinds of pastries and yogurts, the breakfasts were above and beyond what we expected. The breakfast was served buffet style but you could also order from a waiter that was there to answer any needs you had. Lunch was on your own, unless you wanted the option extra, but we were out every day and didn't need it. We found great a great pizza place down the block that was recommended by the hotel and on other days there were places to eat along the trails we hiked. As mentioned previously the 5 course dinners were amazing.
As far as the activities the hiking and biking, which the hotel arranged were some of the best we ever did, although the biking turned out to be a little more strenuous than we expected for the kids, even on the so called flat areas were very hilly and it was sometimes difficult transporting the bikes to the areas to bike. The hotel offers the services of a guide for hikes that i highly encourage everyone to take advantage of. He made our hikes much more interesting than we could have done on our own. The scenery of the Dolomites was beautiful and you felt as if you were in "The Sound of Music". The kids loved the cows and horses that were all around the meadows.
The saunas in the health spa were also good although i do warn Americans who may not expect it that they are coed facilities and clothing optional ,including the showers. The pool was on the smaller side but the kids loved the waterfall in the corner . Every day fruit was brought out later in the day as a snack, and drinks were available when the health spa was open, although you had to be over 18 to enter which turned out to be a good thing.
Overall we found that the staff had a quality of service above and beyond anything ever experinced and coming from the tristate area and having stayed in plenty of 5 star hotels, our standards were pretty high.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.