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“Wonderful Place” 5 of 5 stars
Review of La Locanda di San Francesco

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La Locanda di San Francesco
Piazza San Francesco 5, 53045 Montepulciano, Italy   |  
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Ranked #1 of 39 Montepulciano B&B and Inns
GreenLeadersBronze level
Cape Breton Island, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Wonderful Place”
5 of 5 stars Reviewed December 24, 2012

We spent 5 great days here in late November and we loved it. The room was great as was the service and the staff. The owner Cinzia was very friendly and helpful and was very attentive. The area has lots of great places to eat and shop and she made excellent recommendations. The views from the rooms were also spectacular as was the local wine. Breakfast in the morning was quite good with a large selection of items. Like one of the other reviewers, we also noticed the smoke smell in the common areas and thought it came from a shared ventilation system with some adjoining space as we noticed it in the room when the heating fan was on. I'd normally remove a star or two for this - but the property, location and service were so outstanding we'll leave the rating at 5. (And I suspect that as conscientious as the proprietor is - the problem will be eliminated.)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LocandaSanFrancesco, Proprietario at La Locanda di San Francesco, responded to this review, January 31, 2013
Dear MagKit,

I'm very glad you enjoyed your 5 nights stay at Locanda San Francesco.
I thank you, together with our staff, for the kind words you spent about us and for letting us know about the smoke smell you noticed in common areas.

As soon as we read your review, we deeply investigated the problem with the company following the maintenance of our air-con system.
After monitoring the air-con plant for couple of months, we can now say that the only explaination is that the smell of smoke came from one of the several chimneys in the rooftops of the nearby houses, having maybe some problem in the days you were here or because of an unusual wind speed, and it entered in our air-con system.
After your review, we expressely asked to all our new Guests to immediately advise us if they should have noticed any smell of smoke in any of the rooms or in the common areas.
In the following days and months that issue was not reported by any our Guests ,and we also never noticed any smell of smoke, so we consider the problem solved.

I thank you again for letting us know about that inconvenience, and we really apologize if it caused you any problem.
I hope we will have the pleasure to host you again at Locanda San Francesco in the future,
Kindest regards

Cinzia
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295 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
New York
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 9, 2012

This hotel was reserved by my friend who lives in this area.
Hotel is located almost on the top of the old town of Montepulciano.
Like most guests, we drove to this hotel up the hill, which I found very difficult at first.
Parking is located right in front of the hotel, this became pretty handy since it was rainy whole time we were there.

Room was very clean and roomy with huge bathroom. (We stayed at the suite)
Bed was little too hard for me but comfortable.
Only bad part was smell of smoke in the hallway and dining area.
Rooms are all non-smoking, so I suspect some of the staff is smoking in the kitchen or somewhere in the hotel.
Cinzia (one of the hotel owner) was very helpful and nice.
She gave us many good tips including places to eat.
I would recommend this hotel to all of my friends !

Hope Cinzia will tell her staffs to smoke OUTSIDE .

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LocandaSanFrancesco, Proprietario at La Locanda di San Francesco, responded to this review, December 10, 2012
Dear IloveItaly,

Thank you for the time you spent in writing a kind review about our Locanda San Francesco.
I'm glad you enjoyed your stay with us, the rooms and our service.

I would like to spend some time about your complaint: I would like to point out that all the property , wine bar included, is STRICLY NON SMOKING, and neither our Guests, us or our staff are allowed to smoke in the Locanda or in its wine bar.
Also, we reserve the right to apply a very high penalty ( 200 Euro) to Guests who should smoke in our rooms, as you indicated in the paper with all the information we gave you, like to all our Guests, at check-in.

The non-smoking policy is required by the Italian law, but mostly - believe me- we do not have any interest in someone smoking in the property , not only for the higher risk of fire but also and simply because of the risk of damaging some of the furniture, like also for the more frequent washing of all the tissues that would be required.

All smokers are required to smoke in the outdoor area ( the terrace of the wine bar). The kitchen of the wine bar can be seen from the dining area, and there are no "secret" areas that are not seen from the public.
So, the only explaination I can give to your complaint is that some smell of smoke can be entered in the wine bar while some clients were smoking in the outdoor area, with the door of the wine bar open ( or if simply remained open because of clients getting in and out of wine bar).

In any case, I thank you for letting us know about that problem, we will take all the measures to check that the door of the wine bar is closed when someone is smoking in the terrace.

Hoping to have the pleasure to welcome you again at Locanda San Francesco,
Kindest regards
CInzia Caporali
Owner and Manager
La Locanda di San Francesco
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West Hartford, Connecticut, USA
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 18, 2012

Words can't describe the amazing views of the Tuscan countryside from our room in this fantastic B&B. the owner mete us a check in and was very kind and welcoming. Our room was large and very comfortable. Rates were very reasonable.

And words cannot describe the views of the Tuscan countryside from our room....simply spectacular.

Unfortunately, the wine bar attached to the B&B was closed for the season because it seemed like it would be an ideal spot for a glass of wine before or after dinner.

We absolutely loved Montepulciano and the same goes for Locanda San Francesco!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LocandaSanFrancesco, Proprietario at La Locanda di San Francesco, responded to this review, November 25, 2012
Dear Aaron O,
Thank you for posting a so beautiful review and for sharing your experience at Locanda San Francesco with the community of TA !
I'm sorry you could not experience also our wine bar, whose opening in low season is limited to the lunch and dinner hours of the w-e days .
Hoping we will have the opportunity to welcome you again at Locanda San Francesco in a next occasion,

Kindest regards
Cinzia
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Alton, Illinois, United States
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 11, 2012

La Locanda di San Francesco offered everything you need for an incredible vacation. We stayed 5 nights in this lovely and comfortable B&B. Cinzia is an outstanding hostess, welcoming us with a glass of wine from her family vineyard as we registered. She provided us with not only a map of Multepulciano, but a list of her favorite restaurants and shops in town. She essentially acted as a concierge, making reservations or providing information about great day trips to take - including a map. The location is perfect, very near the center of Montepulciano with many excellent restaurants within walking distance. There are also many travel books in the library to view before venturing out for the day. The rooms were very nice, ours had a lovely view. The breakfast was wonderful as well - particularly the croissants filled with Nutella! There was also a variety of breads and pastries, cheeses, meats, fresh fruit, yogurt, granola, juices and fresh Italian coffee.

The attached wine bar was very nice as well. We enjoyed a relaxing evening with wine, pecorino cheese and meats after a long day of sightseeing - it was great to just be able to walk downstairs and have such a nice, intimate place at your disposal.

This was truly an exceptional place to stay and we highly recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LocandaSanFrancesco, Proprietario at La Locanda di San Francesco, responded to this review, November 16, 2012
Dear Mark S.,
Thank you for the detailed review about your stay and for the kind words you spent about our Locanda San Francesco and its wine bar "E lucevan le stelle"!
I hope we will have again the pleasure to have you as our Guest in next occasion,
Kindest regards

Cinzia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
90 reviews 90 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 11, 2012

From the moment we arrived we where blown away be the beauty of this hotel and location. Everything was put together with perfection, hands down one of my best bed and breakfast locations I have ever stayed in. Our only hitch figuring out how to drive up the mountain... all I can say is to keep going up... if you find yourself driving down you are probably going the wrong direction. There is a reason why there are so many 5 star reviews... you will not be disappointed.

Stayed October 2012, traveled as a couple
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LocandaSanFrancesco, Proprietario at La Locanda di San Francesco, responded to this review, November 12, 2012
Dear Nycgottago,
We really want to thank you for writing a so kind review about your stay.
Reading that our Guests enjoyed their experience in Montepulciano and that we met their expectations makes us extremely happy.
We hope we will have the pleasure to have you again as our Guests at Locanda San Francesco,

Kindest regards
Cinzia, Luca and Locanda's Staff
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des moines
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2012

Locanda San Francesco was a wonderful five day experience for us. Cinza greeted us warmly upon arrival and we felt so welcomed... the rooms are very comfortable with every amenity. Every morning the beautiful breakfast of fresh fruit, pastries, fresh yogurt, cheese, breads, cereals, and the best cappuccino in all of Italy was waiting for us. It was a beautiful beginning to exploring the gorgeous area of Montepulciano. The wine bar connected to the beautiful Inn was a nice way to relax after a long day. We felt very treated and enjoyed a beautiful setting. We highly recommend!

Room Tip: Our group had 3 rooms - and each one was lovely.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LocandaSanFrancesco, Proprietario at La Locanda di San Francesco, responded to this review, November 7, 2012
Dear KatieK,
Thank you for sharing with the community of TA your experience at la Locanda di San Francesco and its wine bar "E lucevan le stelle".
We are glad that you and your family enjoyed your stay with us, and we really hope we will have the pleasure to host you again in a next occasion !
Kindest regards

Cinzia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 30, 2012

Accomodation super, cozy, elegant and charming. Owner welcome guests and make us feel very confortable. Wine bar and restaurant is also marvelous. Great place to relax and get into the past of this little village called Montepulciano.

Room Tip: All rooms are great.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LocandaSanFrancesco, Proprietario at La Locanda di San Francesco, responded to this review, November 1, 2012
Dear Luciana M,
We would like to thank you , together with our staff, for the beautiful words you spent about our Locanda and its wine bar "E lucevan le stelle".
Hoping to have the opportunity to welcome you again at Locanda San Francesco,
Warmest regards

Cinzia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Locanda di San Francesco

Address: Piazza San Francesco 5, 53045 Montepulciano, Italy
Phone Number:
Location: Italy > Tuscany > Province of Siena > Montepulciano
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #1 of 39 B&Bs / Inns in Montepulciano
Price Range (Based on Average Rates): $$
Number of rooms: 4
Official Description (provided by the hotel):
The exclusivity of just four luxury bedrooms in a fourteenth century palazzo in the heart of the old part of Montepulciano. All the rooms have a breathtaking view over the Val d'Orcia and/or the Val di Chiana, and each of them is decorated individually and furnished with fine antiques from the family collection.Free wi-fi is provided in all the rooms and common areas, and free parking is available for Guests near the entrance of the property.On the ground floor, the jazzy Locanda's wine bar-bistrot "E lucevan le stelle", a perfect spot for lunch, dinner or an apéritif on its panoramic terrace, admiring the unforgettable sunsets on the Val D'Orcia. ... more   less 
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Also Known As:
La Locanda Di San Francesco Hotel Montepulciano

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