I am sitting in the Junior Suite as I type this. Our first night and day has been an extreme disappointment. If you are considering coming here, you should carefully consider our experience.
We arrived our first night around 8:15 PM. Took a bit to find the place but that really isn't an issue. We are used to tramping around Tuscany and having to find places. That's part of the Tuscany charm and we never skip a chance to go exploring when we come here.
Once we got in, we were asked to leave our passports with them in the office until morning. We did not want to leave our passports so they had to check us in then. We drove down the road for a quick bite of pizza and got back around 9:20 and that's when the fun started.
Our room windows open over the entrance and courtyard. We opened them until we realized that we were going to get to listen to the details of the reveling going on during and after dinner as folk carried on right below our windows until around 11 when some of them continued the party until around 11:30 in the halls and their rooms. We closed the windows and went to sleep.
Around 8 we awoke to another vibrant courtyard scene as people were leaving for bike trips or checking out or...who knows what. All I know is it was loud enough to clearly hear conversations through the closed windows. Ok fine.
Up next the bath...our bathroom does not have a shower. It has a bathtub, which we knew about when we reserved, but what you cannot tell from the pictures is the fact that the handheld shower head has nothing to support it. Very inconvenient. Took quite a bit of time to wash, caused quite a bit of mess on the floor, you were cold while you were trying to bathe and once you were done you really were not sure if you were clean. Not a happy camper at this point.
Ahh yes...the breakfast. What can I say about this? Well how about $267/US is apparently not enough to get any hot food at breakfast here. Nice.
Walked the grounds after breakfast then asked if they had another room available for us to use for the next six nights. Gal got sidetracked a bit with another customer.
We went in to Montepulciano, got back around 2:30 and asked again.
No there isn't another room.
OK we need to check out.
Oh there is this room on the back of the restaurant you can have.
The bath issue was resolved with that room but we could not see how that was going to give us the quiet stay in Tuscany we were expecting since now we were going to be right next to where the people eat and gather so we said no, thank you.
We have another room for three nights.
Move in the middle of our stay, no. (We have done that in the past and it is a real hassle.)
Well if you leave you will have to pay for your entire stay.
(screech to a halt!)
Yeah, you pay for your entire stay. If we book the room we will refund it to you because you have a reservation and we are just a small place.
I said we should not have to pay for the entire stay if they could not fix the issues but they were adamant. The owner was called, they conversed entirely in Italian in front of us, the owner left without even a look at us and we were told again...you will have to pay for your entire stay.
Went back to room. Simmered down. Went to Pienza, shopped, had dinner, came back at 10:50 PM to the sound of some music playing somewhere on the grounds. It hasn't stopped and it is now 12:20 AM.
Bottom line: It might be worth it for us to have to pay for a room we won't use for five nights to get away from here.
FWIW...We are pretty experienced world travelers and are on our third trip to Italy since 2006 and have stayed in Tuscany every trip. We are flexible when it comes to travel and can take the cost of European travel in stride. We live near Chicago and are used to having to spend money to do fun things. We get what coming to Italy is and what it costs. We will come back because we love it here.
That being said...this is one place off of our list. This review is our way of letting others know our experience here. Safe travels.
(12:40 AM now - Music still going and now plenty of noise downstairs.)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr/Mrs. Valkman,
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We really thank you for sharing your feedback with us and all the TA users and for giving us the opportunity to answer to his feedback in order to preserve and show the reliability and accuracy of our services and modus operandi.
We were/are very sorry that they had a negative experience at Villa Cicolina and we tried with all our effort to get a chance of recovering the situation while they were still here.
ISSUE RELATED TO THE BATHROOM
As a tradition for requests of reservations received, we usually send different pictures of the rooms (including those of the bathrooms) to our Guests to select from. These Guests selected the suite “il Camino” at the price of 212 Euro per night with breakfast included for a total of 7 nights.
It’s true that the bathroom of the suite is not one those terrible modern shower boxes since it is an antique bathtub that was used by noble Tuscan families in the past but restyled in order to be functional as required by today’s standard of life. Guests who use it are usually excited and loved the experience of living the ancient Tuscan life style but this is not the case. Maybe we are wrong but we believe that this kind of furniture and way of preservation of the Villa is what people coming in Italy (and mainly in Tuscany) are looking for.
ISSUE RELATED TO THE CONVERSATION OF OTHER GUEST IN THE HOTEL
On the first night, we had a nice small cyclist group who had dinner at the Villa until 10.00 pm. After dinner some of these Guests went to the Capanna, a small outside living room in front of the Villa, where could relax and have a glass of wine and chat without making any noise for half an hour. We believe that the Capanna could be very nice area where people coming from different parts all over the world can know each other and compare experiences and opinions. Mr./Mrs Valkman complained about the conversations coming from the Capanna but instead of writing a feedback on TA, while conversations were going on, they could have called the reception or ask to the other Guests to stop these noisy conversations.
ISSUE RELATED TO THE MUSIC
The music didn’t come from a stereo or an ipod in the Villa but from Acquaviva a 10 km far away village from Villa Cicolina where there was a local village festival. We are very sorry if you were irritated by the music but we find it unfair to accuse us for something we didn’t do.
ISSUE RELATED TO THE BREAKFAST
Everybody says that we have an excellent breakfast buffet with fresh fruit, home-made pies, home-made jams, salami, pecorino cheese, muesli, coque eggs etc. and you can just ask to our waiter to prepare scrambled eggs, espresso, cappuccino and everything you wish.
ISSUE RELATED TO THE ROOM CHANGE/PAYMENT
When the clients asked to change room we gave them two different possibility: i) stay in another suite for the remaining 5 nights (out of 7) but they didn’t like this suite; ii) we showed another suite which were available for 3 nights but they didn’t like this suite as well.
What else should we do to satisfy them?
We decided to charge them the entire stay in force of our cancellation policy they accepted at the moment of the reservation.
We would like to remind them and to all the TA users, as already told at the moment of the check-out, that we are open to refund the amount of the 5 nights charged if someone else will reserve the room they left.
Finally we are very sorry of this inconvenience and we hope that these Guests will change opinion on Villa Cicolina.
With Best Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.