Not knowing what to expect we were pleasantly surprised with this charming hotel. It is conveniently located near restaurants, train station, and flea market. We stayed for 7 days with a tour group which made it convenient for trips to San Gimignano, Florence, Lucca, Pisa , Carrara ,Portofino and Siena. We stayed in room 124 which was very quiet. Mattress is firm but somehow comfortable. Room was cleaned daily and fresh towels (but no washcloths) put out. The breakfasts were perfect for us with lots of sweetrolls, eggs, bacon and proscuitto and cheese. Coffee is really strong so we drank Hot Chocolate which was delicious. Cesare, and Michelle were most courteous and helpful with any thing we needed. We were a little disappointed in the German -slanted food at dinner. Tuscan Italian food is not like American Italian is-not spicy or garlicy! Americans are not used to eating five course meals. I would recommend that when American tourists come, to serve Salad, entree with vegetables, and dessert. Be prepared to pay for bottled water thoughout the trip. We filled our bottles each day with the tapwater which is delicious! Never got sick. Also when you check into your room you must use your door card to turn on the lights. There is a slot for your card. We didn't know this and fumbled in the dark! We felt very safe in this beautiful town. Most speak a form of broken english, enough to communicate! Restaurants along the main street are excellent. Lots of pannini and pizza places. Great location for day trips!