We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awfully Noisy” 1 of 5 stars
Review of Crystal Palace Hotel

Save Saved
You added Crystal Palace Hotel to your Saves list
Crystal Palace Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Crystal Palace Hotel
3.0 of 5 Hotel   |   Via Toti 39, 51016 Montecatini Terme, Italy   |  
Hotel amenities
Ranked #96 of 109 Hotels in Montecatini Terme
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Awfully Noisy”
1 of 5 stars Reviewed July 30, 2008

My wife and I spent 3 nights at this place after having booked via hotels.com.

After the first night in a small "double" room on the 3rd floor with a window facing large air condition facilities on the roofs which were rather noisy we asked for a room with a proper double bed that wouldn't move apart during the night and a room with less noise.
For our 3rd night they found us another room. This time it was on the 2nd floor and had both a balcony and an entrance so a door between front door and our bed could be closed.
The extra door helped on noise heard from other guests on the halls but having a large window and balcony door facing the street and now being on the second floor made the third night in the Crystal Palace Hotel our worst night yet.

Walls are paper thin and there is an almost unbelievable amount of noise preventing a good nights sleep.
They have heavy wooden chairs that make an incredible amount of noise when dragged across the floor which seems to happen all around the hotel and is audible through-out all night long. Along with this came screaming water mains... One wonders how they had gotten the pipes in the hotel to make so much sound but whenever someone hit the shower or flushed nearby the pipes started a long and high pitched scream.

Anything below 4th floor is completely inhabitable as the noise from the most trafficked road along with sirens from passing by emergency vehicles and the train just across the street honking as it goes by.
The windows are even thinner than the walls and offer no dampening against the noise from outside the hotel.
After having had 3 awful nights in a double bed (that was 2 singles moved together as they don't have double beds according to the clerk) where the mattresses felt 20 years old and moved apart during the night we can honestly recommend steering free of Crystal Palace Hotel.

Hotels.com even states that all rooms have balconies and wireless internet. This is untrue. There is one PC on the 1st floor which requires a code which then lets you browse the web with a broken mouse that keeps jumping around on the screen.
Balconies are only for ca. half of the rooms and as mentioned above I would still steer clear of anything below 4th floor.

  • Liked — Decor of the rooms
  • Disliked — Omnipresent Noise
  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

12 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crystal Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crystal Palace Hotel

Address: Via Toti 39, 51016 Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #96 of 109 Hotels in Montecatini Terme
Hotel Class:3 star — Crystal Palace Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, HotelsClick and Otel so you can book your Crystal Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crystal Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.