The hotel staff are excellent. Simione, who presides over the front desk, is extremely efficient, very polite, welcoming and friendly.
Both Giuseppi and Nunzia, who look after the guests in the dining room, were also very efficient, polite and friendly. Giuseppi spoke a limited amount of English, which was very helpful as my wife and I know very little Italian. Nunzia spoke excellent English, which helped especially when it came to choosing the evening meals.
We booked for half board, plus a free packed lunch. There was a reasonable selection for breakfast with croissants and preserves, bread rolls, cheese and ham, cereals, pears, apricots, yogurt, orange juice, tea, coffee and water. My wife found it a little difficult as she has several food intolerances. A selection of fresh fruits and an assortment of different meats would have been nice. Lunch was quite substantial with two large bread rolls filled with ham and cheese, an apple, a sweet filled croissant and a bottle of water, which was more than enough to fulfill most appetites. Dinner was ordered the night before, and was usually very good. Sometimes it came as a surprise as we couldn't remember what we had ordered, but it was fun guessing what we were having as it wasn't always obvious. The desserts were very good, unless you happen to be intolerant to dairy produce. Although there was always fruit available.
Most of the hotel is very clean, particularly the dining room, reception and lounge area and the pool area. Unfortunately the cleaning crew are poor when it comes to keeping the corridors, stairs and guest rooms clean. On our first night we had to clean the wash basin, soap dishes and shelf in the bathroom as all were caked in soap scum. Under the air-conditioning unit was thick with fluff and debris. My wife noticed that the bidet wasn't being cleaned and complained to our holiday rep. This was soon rectified, and the bathroom received a more attentive cleaning regime.
The good points about this hotel certainly outweigh the poor cleaning. It's in an excellent location, close enough to the town centre, the railway stations from where you can visit Pisa, Florence, Lucca and many other locations. The Terme Spa, the gardens and the funicolare which takes you up to Montecatini Alto are all within walking distance. If you get an opportunity to go to a night time concert at the Terme Spa, then go along as the Terme is beautiful at night. We certainly wouldn't hesitate to use this hotel again.
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- Also Known As:
- Miro Hotel Montecatini Terme