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“Awful place and service” 2 of 5 stars
Review of Hotel Florida

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Hotel Florida
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Hotel Florida
3.0 of 5 Hotel   |   Via Michelangelo 16, 51016 Montecatini Terme, Italy   |  
Hotel amenities
Ranked #69 of 109 Hotels in Montecatini Terme
Miami Beach, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Awful place and service”
2 of 5 stars Reviewed May 22, 2012

The rooms smell bad and the service was awful, they don't even try to help and when they did it was with a bad attitude. Breakfast, worst ever.

  • Stayed March 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

Traveler rating
    4
    9
    9
    5
    5
See reviews for
13
6
Solo
0
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Clare, Suffolk
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed January 10, 2012

We stayed here twice overnight, once on the way to Sorrento and again on the way back, courtesy of Leger Holidays.

Firstly, the good news! The hotel is central to Montecatini Terme which, on both occasions, was full of illuminations. There was a spectacular tree fashioned from balls of lights. There was little sign of any recession here! The town was heaving with people and vehicles. This town is one of our most favourite places in Tuscany.

Now for the hotel. On our first visit, the room was ready but, in common with all other passengers on this Christmas-New Year tour, was cold. Neither the heating nor the hot water had been switched on. A few words from our driver resolved that very quickly. The heating was still on when we stayed on the way back. Nothing else had changed either.

Breakfast was virtually non-existent. The rolls were put out the night before. There were no croisants, no furit, no yoghourt, no meat, no cheese and no bowls for the cereals. Indeed, the cereal dispensers looked as though no one had used them for some weeks. On the way back, even the juice machine was unplugged. Fresh rolls were outside, in a brown bag on the doorstep!

The night porter was not very cooperative. Although we used the bar facilities on the way back, some of the drinks came from bottles which may not have been used since the summer. There was no white wine, although the porter managed to find some from the nearby restaurant. In themorning, despite the drivers insisting on an early breakfast, at 7:00 he was still asleep on the sofa in reception. The passengers had to turn on the lights in the breakfast room and serve themselves. When he did stir, it was obvious that he was not impressed with our version of self-service. Despite being on Silver Service, he was not cooperative in handling cases, leaving the passengers and drivers to do that themselves.

Quite the opposite was the restaurant. This was a few doors away and might have been run by a totally different company. The place was warm, bright and comfortable on both occasions. The food was lovely, with efficient, quick and friendlty service. In all, the evening meals were both very enjoyable.

In a stay of two halves, the hotel was ghastly and the restaurant lovely. We would never stay in the hotel willingly but we would certainly eat in the restaurant.

Room Tip: There are no good rooms in this hotel.
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  • Stayed December 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Top Contributor
67 reviews 67 reviews
58 hotel reviews
Reviews in 55 cities Reviews in 55 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed January 22, 2011

I stayed with my wife only for a night and we will never return to this hotel again. It was extremely cold in the room. It was almost impossible to take a shower because the temperature in bathroom was just a little bit higher then on the street and we paid our visit to this hotel at the end of December. The breakfast was nothing except coffee and bun. Too poor even for Italian hotels. The only good point is location, 2 minutes on foot to the central square. If you are on a diet and don't afraid to catch a cold - you're welcome! Maybe its Florida in summer, but in winter it feels more like Alaska.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Florida

Address: Via Michelangelo 16, 51016 Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #69 of 109 Hotels in Montecatini Terme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Florida 3*
Official Description (provided by the hotel):
Montecatini Terme, the Italian renowned spa resort, lies in a very peculiar position favouring those who wish to visit the most beautiful Tuscan arts towns and cities. Hotel Florida is open all year round. It lies in a very quiet position, though not far from the town centre. A number of public parking areas are to be found at a very short distance from the hotel, and the thermal establishments are just around the corner. The hotel has 34 en-suite rooms with direct dial telephones, Internet connection, satellite TV set. The large common rooms allow our guests to relax, sip their drinks at the bar, or use our room for meetings and conferences which is equipped with wireless ADSL connection. A small playground room is available where children can find toys and videotapes. Breakfast and meals are served in the dining room. Furthermore, if you desire to taste the Tuscan typical cuisine, just step outside the hotel and visit our restaurant, "Corsaro Verde," where you can eat grilled fish, or our pizza cooked in wood stoves. During the warm and hot season, you can have your meals in the cool shade of our summer garden. ... more   less 
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