The owners 2 brothers are the greatest guys, helpful go way out of their way to help. I choose this hotel due to the other trip advisor reviews and was happy to find all was true. although Mom doesnt cook in evenings after tourist season. The breakfast was fab, and the service outstanding from suggestions where to eat to which spas were good, to directions cheaper travel to get there. They even paid for my opera tickets when they were delivered to the hotel, ( we paid them back ). All and All for the value and service I recommend this hotel over any. Montecatini is a great little town to see tuscany from as well as spend time in, do it at Savoia & Campana!