This hotel is in an excellent location and the bartender Francesco is great. The rooms are boutique so all are different. The towels are large but the beds are extremely hard. That is about all that is good. The rooms are hot and stuffy. One of our companions lights kept going off and the staff told them to shut the windows. HUH??. 3 nights in a row our room key did not work. The front desk staff was not in the least apologetic, in fact they were down right rude about it. The front desk staff does not speak english until you are mad at them and then they have a total grasp of the language. The town of Montecatini has 200 hotels, I would think you can do better than this one.