We stayed at the Grand Hotel Tettuccio for seven nights of what he hoped would have been a culturally inspiring visit to Italy. Our room was narrow; no space to move around, the bathroom was cramped, the shower head was dirty and old with only a dribble of water able to claw its way out to provide a not so inviting, somewhat non existent shower to wash under. The bathroom sink was dirty and the plunge plug didn't work. It was jammed against the mirror which rendered it unfit for purpose. We paid a considerable sum of money for what we thought was to be a First Class holiday, with not only train travel by First Class, but also that this would extend to the hotel, food and services on offer. The food was in short supply, breakfast had little choices, fruit juice was watered down, no hot food was available and a member of our group had to negotiate on our behalf to get fresh fruit and eggs. As for the 'us and them' service between those guests invited into he Conservatory Restaurant , we were most certainly not viewed as guests who had paid premium prices for our stay. When I ventured into the conservatory restaurant to have a look I was quickly ushered out by a member of staff. In fact some of our group played a game of nipping in to the conservatory to take a piece of fruit of to get a drink of juice before being spotted and sent back to our side of the 'fence' by waiting staff.
On what Great Rail Journey's management might consider a positive note, the poor quality of the food and service in general united our group and provided us with plenty to talk about. Notwithstanding this, the fact remains, it was a poor hotel with poor food, rooms, service and facilities.