We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not deserving its four stars!” 1 of 5 stars
Review of Grand Hotel Tettuccio

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Grand Hotel Tettuccio to your Saves list
Grand Hotel Tettuccio
4.0 of 5 Hotel   |   viale Giuseppe Verdi N 74, 51016, Montecatini Terme, Italy   |  
Hotel amenities
Ranked #40 of 110 Hotels in Montecatini Terme
Certificate of Excellence
Worthing, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not deserving its four stars!”
1 of 5 stars Reviewed October 9, 2010

I travelled to Montecatini with Great Rail Journeys and was very disappointed with this hotel. Staff were inefficient and discourteous, water often tepid, room bins not emptied but worst of all was the food and its service. Food was often lukewarm, vegetables tinned or frozen, service so erratic that one person at a table of eight may have finished a course before others had been served. One young waiter in particular was appallingly rude and ill-trained , virtually throwing the plates on to the table and pointing at guests - addressed as 'you' rather than the signora , signore customary in Italy. The choice of food was poor and our group eating in the dining room watched as superior food was served to independent guests eating in the conservatory. Special requests to staff were dismissed curtly and the nadir of my trip was, when wanting to catch an early train to Florence, I went in to the dining room at seven -the official starting time for breakfast- only to be literally shooed away by a waiter. My breakfast that morning consisted of a croissant grabbed from the bread basket on the way out . The early train to Florence was itself necesssitated by a confusion over my request to the hotel to book a ticket for the Uffizi , resulting in my having to join the legendary three hour queue. The group was treated as some sort of sub-species, barred from the conservatory until the last two days, given very little choice at breakfast, one kind of watered down juice , bullet- hard bread rolls (frozen?), one kind of tea, no decaffeinated coffee, etc.etc. When bolder members went in to the buffet on the conservatory, they were severely reprimanded. The phrases 'school dinners' and 'Fawlty Towers' were frequently heard among our group.The hotel should lose at least one star .

  • Stayed September 2010
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank stella_seville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

299 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 8, 2010

Dear Manager/Proprietor,
I am concerned that you replied to a fellow traveller with Great Rail Journeys that no-one else reported a lack of hot water. That is just not true.
1st. complaint Tues.28th. Sept. 8a.m. Again at 4.30p.m.
Two further trips within the next hour to reception as I had no way of contacting them by telephone since there was no hotel information within the room.
2nd.complaint Wed.29th.8a.m.
3rd.complaint Thurs.30th.8a.m.
I was told that it was because earlier risers from another tour group had used all the hot water. I do not consider this to be an adequate answer.
Yours sincerely,
R.A.Garner(Mrs.) Room 330

Stayed October 2010, traveled as a couple
Helpful?
1 Thank fred186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Midlands
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 2, 2010

We stayed at the Hotel Tettuccio for seven nights with Great Rail Journeys. The hotel is in an excellent location, and looks beautiful. However there was rarely any hot water in the bedrooms, it was understaffed, and the food was dreadful. We watched the other hotel guests eat obviously to a higher standard in the conservatory restaurant whilst we felt like second class citizens eating in a high ceiling annex. The breakfast was no better than dinner, plates were left uncleared and the fruit juice was watered down. Not good, and certainly not what one would expect from a 4* hotel.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Dakota63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dafilesi, Proprietario at Grand Hotel Tettuccio, responded to this review, October 3, 2010
Good Moorning i'm the manager of grand hotel tettuccio, i would like give my opinion on this complaint.
first of all it's impossibile that in the room there isn't hot water also because nobody client tell us this problem and we have got 74 rooms.
i'm sorry if the food is not good for this client , but i would like explain tha this type of menu are concordate with a chef of great rail journeys the agency of this group.
In the breakfast this agency by the contract have fresh fruit, italian cornetti, coffe milk tea, orange juice cheese ham and we give to us aso fresh bread so i think that this type of breakfst it is no so this bad.
For the conservatory , it's a restaurant for our client , and the trattment it's no different like the client says , and for this agency when its possible one or two times they have dinner in the conservatory.
So i think that i and my staff we are doing everything to give a good stay to all our clients.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island of Malta, Malta
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 9, 2010

The hotel is situated in a lovely area and within few minute from the centre of a lovely town,service is above what is expected from a 4 star hotel and the staff makes the stay a one to remember.I will come again one day for sure.

  • Stayed August 2010
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 5, 2010

This beautiful hotel with high ceilings has well equipped rooms and bathrooms. Brownie points for that. We travelled to Tuscany with Great Rail Journeys, based on a 7 night stay at this hotel. Unhappily we watched other guests eating well but our meals were simply terrible. An understaffed restaurant served us 1960s style food as if we were in a zoo. Not until the last night did they produce fresh vegetables and fruit not dried or frozen. Monticatini is a beautiful spa town and all the lollipops, Florence, Siena, Pisa, Lucca and Viraggio are within easy reach by train or bus. We shall return again but certainly not to this hotel or with this company.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
1 Thank arrosage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dafilesi, Proprietario at Grand Hotel Tettuccio, responded to this review, June 10, 2010
god moorning i'm the manager of the hotel, and i would like asnwer to this client.
i'm very sorry that our restaurant, it's not good for this client, but the client that eat vegetables or other food is indivudal client with a rate more high than a client that arrive with group of person and pay less more individual client.
but apart of this at this griup we give all vegetables fruti or other thing taht they request, so i think that my stuff do the maximum for give a good holiday for this group of person.
i think that our restaurant it's not so bad also because we make a lot of weddings and elegant dinner.
and also the other client of this group with his tour leader don't make any complaint to the direction.
so i0m very sorry for this client but we are here to do the maximu for give a good holidays to our client
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 of 5 stars Reviewed May 16, 2010

Staff were helpful and spoke English which was great since our Italian is almost non existent. Room comfortable and very clean.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mary_Canada17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
europe
Level Contributor
144 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed April 6, 2010

we stayed one night in montecatini terme between lucca & florance and
we found the perfect hotel in Grand Hotel Tettuccio

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Montecatini Terme hotels
0.2 mi away
Hotel Ercolini & Savi
Hotel Ercolini & Savi
#6 of 110 in Montecatini Terme
4.5 of 5 stars 1,055 reviews
0.3 mi away
Hotel Montecatini Palace
Hotel Montecatini Palace
#4 of 110 in Montecatini Terme
4.5 of 5 stars 178 reviews
0.3 mi away
Hotel Arnolfo & Aqua Laetitia Spa & Beauty
Hotel Arnolfo & Aqua Laetitia Sp...
#21 of 110 in Montecatini Terme
4.0 of 5 stars 645 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Grand Hotel Nizza et Suisse
Grand Hotel Nizza et Suisse
#41 of 110 in Montecatini Terme
3.5 of 5 stars 320 reviews
0.4 mi away
Hotel Puccini
Hotel Puccini
#2 of 110 in Montecatini Terme
4.5 of 5 stars 298 reviews
0.2 mi away
Hotel Montebello
Hotel Montebello
#10 of 110 in Montecatini Terme
4.5 of 5 stars 664 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Tettuccio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Tettuccio

Address: viale Giuseppe Verdi N 74, 51016, Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Montecatini Terme
#23 Luxury Hotel in Montecatini Terme
Price Range (Based on Average Rates):
Hotel Class:4 star — Grand Hotel Tettuccio 4*
Number of rooms: 74
Official Description (provided by the hotel):
Grand Hotel Tettuccio is an elegant four star hotel located in the heart of city center or Montecatini Terme next to the famous thermeal baths, in front of the city park and the shopping area of this lovely town. From Montecatini Terme you can easily reach the main historical cities of Tuscany, such as Florence, Lucca, Pisa, Siena, etc. . All rooms of Grand Hotel Tettuccio are equipped with bathrobe, rich and elegant bathroom courtesy set , room slippers, kettle with tea, infusions, coffee, tv lcd with satellite channels in foreign language. Grand Hotel Tettuccio has an elegant restaurant which offers a rich variety of tuscan and italian traditional menu with large range of wine list. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Agoda, Odigeo, Venere and Priceline so you can book your Grand Hotel Tettuccio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Montecatini Terme

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing