I travelled to Montecatini with Great Rail Journeys and was very disappointed with this hotel. Staff were inefficient and discourteous, water often tepid, room bins not emptied but worst of all was the food and its service. Food was often lukewarm, vegetables tinned or frozen, service so erratic that one person at a table of eight may have finished a course before others had been served. One young waiter in particular was appallingly rude and ill-trained , virtually throwing the plates on to the table and pointing at guests - addressed as 'you' rather than the signora , signore customary in Italy. The choice of food was poor and our group eating in the dining room watched as superior food was served to independent guests eating in the conservatory. Special requests to staff were dismissed curtly and the nadir of my trip was, when wanting to catch an early train to Florence, I went in to the dining room at seven -the official starting time for breakfast- only to be literally shooed away by a waiter. My breakfast that morning consisted of a croissant grabbed from the bread basket on the way out . The early train to Florence was itself necesssitated by a confusion over my request to the hotel to book a ticket for the Uffizi , resulting in my having to join the legendary three hour queue. The group was treated as some sort of sub-species, barred from the conservatory until the last two days, given very little choice at breakfast, one kind of watered down juice , bullet- hard bread rolls (frozen?), one kind of tea, no decaffeinated coffee, etc.etc. When bolder members went in to the buffet on the conservatory, they were severely reprimanded. The phrases 'school dinners' and 'Fawlty Towers' were frequently heard among our group.The hotel should lose at least one star .