We made a 3 night reservation in january 2013 for a 3 night stay in April. Upon arriving at the hotel we were told our room was not available because present occupants refused to leave. The hotel said they made another reservation for us that night and we could come back on the next day. Obvioulsy that did not sit well with us as we did not want to unpack and then pack again. The other hotel room they booked us was so small we could not fit our luggage in the room. Fortunalely we were able to find another hotel for all three nights. Hotel Tettucio also told us that if we did not cancel our reservation on line they would still charge us for the 2 nights. When we told them we were not able to get on line to cancel they could not have cared. After much discussion they finally relented and let us use their computer to cancel. Why they were able to cancel one of our nights on their own but we had to cancel the other two night is beyond me. SO IF YOU WANT A HOTEL THAT DOES NOT HONOR YOUR RESERVATION...THEN BOOK YOUR ROOMS HERE.