We stayed here as part of our Cooking in Noble Tuscany Tour. Since we were on a cooking tour it was no surprise when we had dinner at the restaurant that the food and service were excellent. The location was great as a home base for visiting beautiful Tuscany. We had a nice 4th floor room with 2 balconies, however there was a water leak above the balconies that made it unusable and it was not fixed until the day we were leaving. Also, the furniture in the room was a little dated. The good thing was we didn't spend too much time in the room and the price was good. Pluses include the employees, who all went out of their way to provide exceptional service, and the new spa which is 5 star!