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“They went beyond the call of duty” 5 of 5 stars
Review of Hotel Montebello

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Hotel Montebello
3.0 of 5 Hotel   |   Via Montebello 54, 51016 Montecatini Terme, Italy   |  
Hotel amenities
Ranked #13 of 110 Hotels in Montecatini Terme
Certificate of Excellence
Toronto
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“They went beyond the call of duty”
5 of 5 stars Reviewed December 20, 2012

The location, food, cleanliness, etc. were all excellent, as noted by others. But I wanted to add that we had the bad luck of some trouble with our Hertz rental car. Having rented in Rome, we had distance, and obviously language, as a barrier to finding help. The young people working the desk at the Montebello were amazing. After my gf and I spent several futile and time-consuming efforts at getting help, in desperation we asked if the staffers could briefly help translate. They did far more than that! They made several calls to both Rome and closer Hertz locations, and other places that could assist, basically adopting our problem as if it was their own. All the calls were seemingly done on their own cell phones. We were truly appreciative. They helped save our vacation time in that beautiful area!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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569 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Seattle
Level Contributor
71 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed December 1, 2012

We stayed 4 nights in October, 2012. The Montebello Hotel was perfect to use as a base to explore all of Tuscany. We used Siena the last time we were in the area, but Montecatini is less congested, lies on a convenient rail line, and puts you within reach of almost all of Tuscany's many delights. Montebello is very well managed, clean and the staff treats all guests well. There is a computer in the waiting area for complimentary internet access as well as free wifi. Breakfast was excellent and we tried dinner there a couple of times. The veal chop was one of the best I have ever had. All-in-all a great find; large rooms, clean, walking distance to the 2 nearest train stations and very affordable. What more could you ask for?

Room Tip: Ask for a room with a balcony, although from what I saw all rooms seem nicely decorated and comforta...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 11, 2012

I just got back from 5 nights at this hotel. My partner and I thought it was really nice.

The rooms were modern, clean, comfortable and great value for money. The location is perfect for exploring the town and reaching the public transport links.

The breakfast buffet served each morning was great, lots of choice and tasty.

The staff were friendly and helpful.

The only downside would be the lack of any English TV channels except BBC World News. Obviously it wasn't a major issue as we didn't go on holiday to watch TV but a movie in the room 'the day after the night before' would have been welcomed.

There is a restaurant called Cibus just near by which serves lovely food, we recommend a visit.

Overall we were really, really happy with the hotel, excellent value for money.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Gimignano, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 7, 2012

Unfortunately my stay was cut short for reasons not connected with he hotel, but on the one night I stayed I found the front desk helpful, the location good, the breakfast perfect and the free wi-fi fast and effective. My one less than terrific comment would be that the hotel is getting a little tired; if it had a new carpet and a paint job, I would give it five spots. I would still be happy to stay there again.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Carlos, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 3, 2012

Stayed 2 nights in October. Room was clean and modern. The breakfast had a variety of foods including eggs. Location was great as we were traveling by train. For those on a budget, I would not hesitate to recommend Hotel Montebello.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 24, 2012

We stayed for 3 nights in late October - a weekend away to Italy (which we love and have visited often) for our 39th Wedding Anniversary.

The Montebello was, according to Star ratings, a little below our usual choice, but reviews persuaded us to give it a try. Were the reviews right? Oh yes, and then some!

The room was a little small (aren't all Italian rooms!) but beautifully clean and well appointed and equipped - including dressing gowns! The baloney added outside sitting space, which meant the bijoux room didn't matter - the sitting room was out in the glorious Tuscan fresh air.

But the total surprise? The restaurant.

We'd booked half board, thinking that the food would be adequate (is there an Italian who can't cook?) and we would eat out on the evening of our anniversary. At this hotel, half board is the bargain of the Century. Four courses of superbly cooked and presented authentic Tuscan delights.

I know it says 3 courses, but they provide an ante-pasta that any UK restaurant would call a starter and charge £4 or more for. You can't eat shellfish? My wife can't and one evening a beautiful plate of mixed seafood was waiting for us as ante-pasta. "No problem. I'll get you something else", which turned out to be an enormous portion of hams, salamis and cheeses.

And that was the freebee!

The primo (pasta) is more like a UK main course. The secundo IS a main course and the desserts home made pastries (or cheeses if you ask). And all served with friendly courtesy. UK 4*'s should send their staff here for training!

Wine? A great wine list that starts at €8 up to €22 and bar prices that are below most UK pubs.

Everyone at the Hotel seems committed to making your say what you want, not what they think you want. Given its convenient location between the main shopping area and the spas & parks area, easy on street parking outside (€3/day) this hotel is the best value for money we can recall in many years of independent travel.

Room Tip: There is a park to one side and buildings to the other. A park view is best. We stayed in a standard...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 15, 2012

Great hotel just far enough away from the centre of Montecatini to be able to sleep well at night, but close enough (5 min walk) to be handy for all restaurants, cafes etc. About 10 min walk from Terme train station.

Room very clean and comfortable with good bed, wardrobe etc. Bathroom had all necessaries, including a hairdryer. Good shower also.

Bonus is free bicycle hire - quite flat around most of Montecatini so this is a good way to see some of the surrounding countryside. Hills to the north (to Montecatini Alto) best accessed via the funicular railway about 15 mins walk from the hotel.

Breakfast was excellent, with a full continental (good choice of pastries, eggs, cheese, bread, cake and juices / coffee). Dining area has a pleasant view of the ajoining piazza. English spoken well by all staff we met.

Above all this, though, the staff / service was fantastic. The chap who met us when we arrived was incredibly welcoming and friendly. We booked through Travel Republic, and it seems that there had been some kind of computer error with our booking and as a result we had to stay in the hotel next door for one night (this hotel was itself just great). To apologise for this, the Montebello upgraded our room(s), took care of all baggage movements and left us a nice note and a bottle of house wine on the table in our main bedroom.

Montecatini itself is a marvellous town with a large picturesque park / spa area, numerous restaurants / cafes and regular (and often free) concerts. Very tidy and clean also, and within c. 1 hour of Pisa, Lucca, and Florence.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Montebello

Address: Via Montebello 54, 51016 Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#1 Family Hotel in Montecatini Terme
#1 Business Hotel in Montecatini Terme
#2 Romantic Hotel in Montecatini Terme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Montebello 3*
Number of rooms: 33
Official Description (provided by the hotel):
The Montebello is ready to welcome you in a pleasant and professional atmophere. In the city centre of Montecatini Terme, near train station and the beautiful spa park, we provide free internet connection, spacious rooms (some with balcony), tv-sat, lounge bar and a rtestaurant with traditional tuscany style cuisine. ... more   less 
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Also Known As:
Montebello Hotel Montecatini Terme

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