Stayed here with a tour group for a tour of Tuscany. Excellent location for day trips to Florence, Siena, Lucca, Pisa and many more Tuscan towns in the area. Staff was efficient and friendly. Rooms were older but charming and surprisingly enough with comfortable beds. Housekeeping staff kept bathroom amenities well-stocked and clean. The hotel is in a good location, with many cafe's and shops in walking distance. The breakfast needed a little boost, but we never went hungry. I am already planning a trip that includes a return to this hotel.