We spent three nights in this lovely hotel as part of our Gate1 tour of Italy. The staff in this hotel was excellent. They were all smiles, eager to please and after first greeting us, recognized us upon subsequent meetings, remembering preferences and going out of their way to please. Service in the dining room was excellent. They must us feel as though they were glad to have us. The lobby decor and dining room decor was lovely. We had an extensive breakfast buffet each morning. I noticed 2 other dining areas off of the lobby so it may have been that our breakfast buffet was part of our tour package and other guests ordered breakfast or partook of buffets in the other 2 areas. Our tour included 2 dinners in the dinning room and again, service and food was wonderful.
There is a nice little outdoor courtyard off the hotel bar and dining room where my husband enjoyed a drink. I don't use the bar so cannot really comment on it.
Our room was adequate. It was average size, clean, the decor was older and bed was ok. The mattress and pillows were firm and ok but not cushy or anything I would call "really nice" or extra comfy. The bathroom was a nice size and had been renovated. Again, it was adequate. The shower's water pressure was pretty weak. Good enough to lather up and rinse off. There were 2 nice closet spaces with hangers and a room safe in the closet. There was a t.v. we never turned on and a stocked mini fridge which we did not use.We spent very little time in the bedroom so it was fine for the 3 nights.
I have rated this hotel very good because of it's staff, food, location and ambiance.I would rate the bedroom and bath as average.