Stayed at this hotel as part of a tour group in September 2012. Hotel was in a great location with many restaurants and shops within walking distance of the hotel. Also centrally located to Florence, Lucca, and Cirque Terra. Lobby was "Old World Charm" - rooms and baths were large but dated - beds were too soft and the pillows were hard but because we were on a tour didn't spend too much time in our room. Restaurant was very good for dinner, breakfast was a buffet and ok. Hotel lobby staff was exceptional - was there to help.