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“Good and not so good” 3 of 5 stars
Review of Grand Plaza/Locanda Maggiore

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Grand Plaza/Locanda Maggiore
4.0 of 5 Hotel   |   Piazza del Popolo 7, 51016 Montecatini Terme, Italy   |  
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Hotel amenities
Ranked #12 of 109 Hotels in Montecatini Terme
Portsmouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Good and not so good”
3 of 5 stars Reviewed June 13, 2011

Staff, especially Francesco, were delightful, helpful, fun. Food was fine. (The reviewer who said the bread was 'stale' has no idea of how Italians eat that bread with olive oil!) The main problem was noise. We were with a party from Cosmos/Archers & all those who had rooms in the front were bothered by a LOT of noise from bars over the road; one has a singer who repeats Elvis tunes at top volume until 12 each night. Once a week (though twice for us) the hotel has a 'piano bar' evening which is utterly invasive, and dreadful. It is not a piano at all, but electronic English music. It is held in the courtyard so one cannot escape the noise. I went to 4th floor & slept on a chair for two nights. Awful experience.
There is NO air con and daily we were given excuse after excuse, which we all realised were lies, nothing more. They simply did not want to turn the air con on in June, so we had stuffy rooms, could not open the window for the noise, and felt unrested and miserable. :(

Room Tip: Go to another hotel.
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  • Stayed June 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPRoma, Direttore at Grand Plaza/Locanda Maggiore, responded to this review, June 16, 2011
Dear Guest
We have read your comment and we are happy that you were pleased with our hotel's food, staff, service, etc.
With regards to the noise issue, we wish to call your attention and also the attention to all our future hotel customers, that the hotel is an historical hotel and is located in the main square of Montecatini Terme, which is a lively spa town. The things that make a tourist choose to visit Italy are surely its history, the sea, the food and its joyful people and locations. The good weather in our country allows our people, and also the tourists, to enjoy themselves outdoors, either drinking, eating, or dancing. In this period, the centre of Montecatini is closed to traffic from 10 PM until 6 AM so we do not have the problem of traffic noise during the night and leaves the centre of the town to pedestrian traffic only. This means that the people can go out for a stroll and stop in any of the various cafes or bars where there is good music. Even our hotel offers its customers (above all, the English) the opportunity to enjoy some entertainment after dinner while having a drink twice a week. These evenings are very popular with our clientele and often they make new acquaintances and end up dancing away the evening. We are very sorry if this was not the case for you and that you did not appreciate the special evenings . These evenings always finish at 11:30 PM so that our hotel guests can then sleep but a major part of our clientele come on holiday for some fun and entertainment and not for complete silence.
With regards to the air-conditioning, first of all we would like to inform you that it is not our habit to lie to clients. We had a major problem starting on May 25th for several days, and we are very sorry for the inconvenience it may have caused you and all our other customers who were present at this time. Since the weather in June was quite variable and not continuously hot as it may be sometimes, we did not have as major a problem as it could have been. We were forced to change the whole air-conditioning system and this put us in an emergency situation for 3 weeks. We apologize again to everyone but the problem has been finally resolved.
Best regards.
Giancarlo Poli
Director
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Stoke-on-Trent, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2011

Just returned from a tour of Tuscany with the Grand Plaza Hotel, Montecatini as our base. As the name suggests the hotel was indeed very grand with exquisite décor in the foyer and in the dining rooms with a beautiful staircase to the upper levels. The staff were very helpful, polite and friendly. The housekeeping was first class. The food was excellent especially the dinners in the evenings, well thought out and a superb selection of Italian food so special thanks to the chef. A special mention to our head waiter Mariano – he was so pleasant and attentive - and not forgetting our Cosmos tour guide, Armando who proudly showed of his homeland and gave us an unforgettable taste of Tuscany. We will be back.
If we were to have any criticism at all it would be that out room was a little jaded although very clean and perhaps these need updating, but this may be in hand anyway. This certainly did not detract in anyway from our holiday. Montecatini was lively during the evening but this only added to the ambience and I would often drift off to sleep listening to singing in the plaza below. Overall this hotel gives excellent value for money and I would certainly recommend it as a base to explore the Tuscany region. Magnifico.

Room Tip: We stayed on the first floor with roof top terrace
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPRoma, Direttore at Grand Plaza/Locanda Maggiore, responded to this review, June 9, 2011
Dear Guests,
Thank you so much for having taken the time to share your generous comments about the ambiance of the hotel with Trip advisor.
This is very motivating and I take great pleasure to sharing it with The Grand Hotel Plaza team.
I look forward to the pleasure of welcoming you back to Montecatini Terme in the near future.
With Best regards
Giancarlo Poli
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 31, 2011

We stayed for one week we thought the staff very friendly food was excellent and plenty of it . We thought the team you have are excellent. The only down side was the room alittle small and some noise from the main street. If we come back to Tuscany we will certainly come back to stay with you. We would certainly recommend your Hotel to our friends,

Room Tip: room at front not as noisy as those over coirtyard
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  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPRoma, Direttore at Grand Plaza/Locanda Maggiore, responded to this review, June 9, 2011
Dear Guests,
I would like to thank you for taking the time to share your comments on TripAdvisor. I was very pleased to hear that you have enjoyed your stay with us.
Please be assured that you kind words and compliments will be relayed to the persons concerned.
I look forward to welcoming you back soon at The Grand Hotel Plaza.
Yours sincerely,
Giancarlo Poli
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 30, 2011

We were amazed when we arrived, the entrance lobby and the Dining Room on the left were stunning. Our room had a lovely view of the old town and hills and overlooked "Gambrinus piano and music bar and terrace", which we enjoyed as the young lady singing most nights, was very good. It usualy finished by 11.15 so didnt disturb us at all. The only small complaint we had was with the bathroom, the floor tiles were cracked in the doorway and the sink and shower tray each had a crack, but it was always cleaned well. We were served a wonderful 5 course evening dinner each night, by very attentive, efficient and friendly staff. We found the front desk staff to be also very friendly and helpful. We thoroughly enjoyed our stay here and the hotel is ideally situated for touring Tuscany and the town itself.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPRoma, Direttore at Grand Plaza/Locanda Maggiore, responded to this review, June 9, 2011
Dear Guest,
I would like to thank you for taking the time to write on TripAdvisor further to you recent stay at the Grand Hotel Plaza & Locanda Maggiore.
Thank you very much for your great feedback, it really means a lot to the team and is much appreciated. We are more than pleased to hear that you enjoyed your stay.
Looking forward to the pleasure of welcoming you back to the Grand Hotel Plaza & Locanda Maggiore in a not too distant future.
Kind regards,
Giancarlo Poli
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Arran, United Kingdom
1 review
4 of 5 stars Reviewed May 30, 2011

In terms of food, room cleanliness, bed comfort, caring kind effecient staff this hotel
scores top marks. The only small drawback was perhaps the noise levels late at night
It is situated right in the centre of a lovely Tuscan town and if we do Italy next year we
will return to this hotel.,

Room Tip: Ask for one away from the road and the courtyard.
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 23, 2011

Whilst there is some noise from surrounding bars late on into the evening, it is worth this small inconvenience to be in the heart of town centre. It really comes to life in the evening with splendid shops, restaurants and cafes.

The close proximity to the park and the rail links make it an ideal base to tour the area.

The staff are particularly friendly and do everything possible to make the stay enjoyable.

Room Tip: Rooms at the front of the hotel are quieter
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  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPRoma, Direttore at Grand Plaza/Locanda Maggiore, responded to this review, May 24, 2011
Dear Guest
I would like to thank you for taking the time to share your comments on Tripadvisor. I was very pleased to learn that you have enjoyed your stay with us.
Please be sure that your kind words and compliments will be relayed to all our employees.
I look forward to welcoming you back soon at the Grand Hotel Plaza & Locanda Maggiore.
Yours sincerely,
Giancarlo Poli
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 23, 2011

A clean tidy hotel with staff who take pride in the service they provide. Nothing seemed to much trouble for them and they went out of their way to ensure that the customers needs were met. The rooms are very basic with no in room refreshments available, other than a mini bar. However the beds were comfortable and air conditioning was available in the room. The ensuite facilities were adequate, some rooms having a bath and shower others just a shower. The standard of the food in the restaurant was very good. My only criticism of the restaurant was that the meat and cheese of the continental breakfast was the same over the full period of our stay and likewise the cereals and fruit provided was the same everyday. Having said that if I was staying in Montecatini again I would certainly make a reservation at this hotel.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPRoma, Direttore at Grand Plaza/Locanda Maggiore, responded to this review, May 24, 2011
Dear Guest,
thank you so much for having taken the time to share your kind comments with TripAdvisor.
This is very motivating indeed and I take great pleasure and pride sharing it with the Grand Hotel Plaza & Locanda Maggiore team.
Looking forward to welcoming you back, we send you our best regards.
Giancarlo Poli
Manager Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Plaza/Locanda Maggiore

Address: Piazza del Popolo 7, 51016 Montecatini Terme, Italy
Phone Number:
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Business Hotel in Montecatini Terme
#5 Romantic Hotel in Montecatini Terme
#7 Luxury Hotel in Montecatini Terme
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Plaza/Locanda Maggiore 4*
Number of rooms: 97
Official Description (provided by the hotel):
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Also Known As:
Grand Plaza/Locanda Maggiore Hotel Montecatini Terme

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