Great location, within walking distance of restaurants (pizzeria trattoria Il Vicolo was great, family run and everything was delicious), shopping the funicular.
Serving staff were wonderful, and the 5th floor restaurant has a great view.
The rooms were dated, no soundproofing at all. You could hear people dragging furniture, flushing toilets, talking (clearly) at all hours. Some of the rooms are very small and dark, we were not expecting a suite, but there was barely enough room to put suitcases for two of us in the first room we were in. The desk staff were less than friendly, we were luck to have a tour guide who helped us change to a larger, brighter room.
Great location, but it does need some TLC.