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“Good Hotel in a comfortable retreat” 4 of 5 stars
Review of Hotel Montecatini Palace

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Hotel Montecatini Palace
5.0 of 5 Hotel   |   Viale Giacomo Puccini 20, 51016 Montecatini Terme, Italy (Formerly Imperial Garden Hotel)   |  
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Hotel amenities
Ranked #3 of 109 Hotels in Montecatini Terme
Valletta, Malta
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“Good Hotel in a comfortable retreat”
4 of 5 stars Reviewed December 3, 2014

The Montecatini Palace is a short walk from the Corso Roma and thus near the centre of Montecatini Terme. The hotel has been refurbished and deserves its 5-star rating with modern decoration and furnishings. At some stage the brightness of the decor can appear too much but it is pleasing in the round. The rooms are of a good size and in our case we had one with a small balcony which allows for a breath of air without going outside. The restaurant is of a high quality, though it makes sense also to eat in the town. Breakfast was also excellent. Service was very good. If you come by car, there is limited parking in their garage but the hotel can arrange on-street parking in an environment which is safe. We were there in November en route to Sicily - but we imagine that there would be much more activity in the summer months.

Room Tip: We had a room on the 4th floor and had two very pleasant and quiet nights.
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  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessio N, Direttore generale at Hotel Montecatini Palace, responded to this review, December 5, 2014
Good evening from Montecatini Palace,

Thank you very much for your comment and we are very pleased that you have been our client.

We daily try to do our best in order to make the stay of our clients a memorable one and we are very happy to understand that you have enjoyed it.

Looking forward to welcome you again at Montecatini Palace we remain with our best regards

Alessio Nuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
    41
    14
    2
    1
    0
See reviews for
2
37
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7
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Saint John, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

We stayed here for 3 nights in early November 2014. The hotel is very clean and modern and staff was very helpful. We were advised on our tour upon arrival that we would be able to control the temperature of our room. After calling the desk several times trying to figure out how to lower the temperature we were informed that the air conditioning system had been shut off for the season. We were told that the best they could do was turn the heat off. On our first night we had to be moved to a different room for the night (after paying for a superior suite) as it was so hot in our room (25 degrees C) that my husband was sweating and we couldn't get comfortable. We had to leave our balcony doors open our entire stay and the coolest we got the room was 21 degrees C. We stayed at hotels for half this price during this trip that had functional air conditioners. If a hotel is advertising the rooms as having air conditioning this shouldn't mean for only part of the year.

The restaurant in this hotel was absolutely delicious! It was the highlight for us! The staff in the restaurant were especially helpful.

The rooftop pool was closed when we were here but the terrace was absolutely beautiful and we spent 2 evenings up there.

We didn't have any spa treatments but we did the wellness path as it was included with our room. It was nice but I'm not sure it would have been worth the 30 Euro if it weren't included with the suite.

Breakfast buffet had lots of options and was very good!

Staff sent a bottle of champagne to our room as it was our honeymoon which was really nice!

Aside from the air conditioning everything was great!

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessio N, Direttore generale at Hotel Montecatini Palace, responded to this review, November 19, 2014
Good evening from Montecatini Palace,

Thank you very much for your comment and we are very pleased that you have been our client.

We are very happy to understand that you have enjoyed our Hotel: the breakfast, the rooftop pool, the restaurant and the spa.

About the air conditioning usually in November is already cold in Toscany and several clients have asked to turn on the heater and switch off the air conditioning, this is why also in your room there was on the heater that anyway can be switched off.

Looking forward to welcome you again at Montecatini Palace we remain with our best regards

Alessio Nuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2014

I found this hotel to be well located for side trips. The food was excellent with a variety of choices for our group. Breakfast was hot and cold dishes with many selections. The rooms were clean and comfortable

  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessio N, Direttore generale at Hotel Montecatini Palace, responded to this review, November 3, 2014
Good evening from Montecatini Palace,

Thank you very much for your comment and we are very pleased that you have been our client.

We daily try to do our best in order to make the stay of our clients a memorable one and we are very happy to understand that you have enjoyed it.

Looking forward to welcome you again at Montecatini Palace we remain with our best regards

Alessio Nuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 19, 2014

We stayed here as part of a tour. Beautiful, sleek and modern rooms just renovated three months ago. They even included small ammeneties like slippers. Delicious breafast bar with many options and lots of fresh fruit. We also ate dinner here which was equally good. The hotel features a roof top deck with a great view. We didn't have time to walk through the neighborhood and downtown but wish we did. All looked like a pleasant place to walk and explore. We defintely enjoyed our two nights here and highly recommend this hotel.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessio N, Direttore generale at Hotel Montecatini Palace, responded to this review, October 20, 2014
Good evening from Montecatini Palace,

Thank you very much for your comment and we are very pleased that you have been our client.

We daily try to do our best in order to make the stay of our clients a memorable one and we are very happy to understand that you have enjoyed it.

Looking forward to welcome you again at Montecatini Palace we remain with our best regards

Alessio Nuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stowe, Vermont
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2014

We have been coming here for the past 8 years This was our first time staying at this hotel and it was a pleasant surprise. Most hotels here are older and need major updates. The palance is entirely new inside with outstanding bathrooms and a roof top pool which is lovely.
The staff made it superb. We had a problem with our renatl cal GPS and the concerge Jolanda was very helpful. She was notonly professinial in avery way but she asked us where else we were going and very politely suggested other hotels in the chain. You are fortunate to have such an outstaning employee. We wil return

Room Tip: viee of the ,aim street
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessio N, Direttore generale at Hotel Montecatini Palace, responded to this review, October 11, 2014
Dear Mr. Stowe,

Thank you very much for your comment and we are very pleased that you have been our client.

We daily try to do our best in order to make the stay of our clients a memorable one and we are very happy to understand that you have enjoyed it.

Looking forward to welcome you again at Montecatini Palace we remain with our best regards

Alessio Nuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 1, 2014

thanks to all personal the hotel especially Roberto, Yolanda,Olga,Alena everybody else for the great job to make every guest fill comfortable ,really 5 star service level.
the best hotel in Montecatini (quality of service and cleanest rooms in Toscana).
I would send all my clients and friends without any hesitation.

Room Tip: all rooms with balcony are great
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  • Stayed September 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessio N, Direttore generale at Hotel Montecatini Palace, responded to this review, October 2, 2014
Good morning from Montecatini Palace,

thank you for a so nice comment on your recent stay in our Montecatini Palace Hotel.

We are daily dedicated to try to deliver the best in terms of service and quality and we really appreciate that you have enjoyed your stay with us.

We look forward to welcoming you again .... !!!

Alessio Nuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mitcham boy
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 24, 2014

After a 10 minute walk from station through the quiet streets of Montecatini, we gazed up at the exterior of the Palace Hotel with an approving look at each other. Classy. (The hotel, not us). Air conditioned public areas in 28C were a bonus. Our room, as the rest of the hotel was spotlessly clean, which is not surprising as it's only a few months old after refurb. Black and white are the predominant colours throughout, which give clean lines and may be a bit soulless to traditionalists, but in this temperature less is more. AC worked a treat, shower was great, groovy balcony with chairs and great view of the Tuscan hills from our 3rd floor room, superb. Breakfast was good but not spectacular. Scrambled eggs and skinny bacon were the only cooked option, but with fruit and cereal and some amazing rye bread - why don't we do bread like that in England? Strangely there weren't many guests around but we liked that. Didn't get a chance to check out the pool on the roof, but plenty of space to sit outside with a beer downstairs amid the fountains and water features. Montecatini seems a pretty affluent place, but for a taste of the traditional, you must get the funicular railway up to Montecatini Alto. Don't sit inside the train but stand in the front or back section to appreciate the scenery. And arrive at a place with breathtaking views of the Tuscan countryside. Wow. Go here at night for an awesome experience but remember the last train back is at midnight! One more thing..if you get a chance you must visit Lucca by train from Montecatini. I promise you won't regret it. Unless you use the Lucca station toilet facilities, which are very, very primitive.

Room Tip: Ask for a room with a balcony
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessio N, Direttore generale at Hotel Montecatini Palace, responded to this review, September 25, 2014
Good morning from Montecatini,

thank you for a so nice comment on your recent stay in our Montecatini Palace Hotel.

We are daily dedicated to try to deliver the best in terms of service and quality and we really appreciate that you have enjoyed your stay with us.

About the scrambled eggs at breakfast ... this is what we have on the buffet ready for our clients but you can ask whatever you like ( poached, omelette, fried ) and we make it express from the kitchen.

Thank you again and we look forward to welcoming you again .... !!!

Alessio Nuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Montecatini Palace

Address: Viale Giacomo Puccini 20, 51016 Montecatini Terme, Italy (Formerly Imperial Garden Hotel)
Phone Number:
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 109 Hotels in Montecatini Terme
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Montecatini Palace 5*
Number of rooms: 62
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