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“Mediocre hotel” 2 of 5 stars
Review of Hotel Cappelli

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Hotel Cappelli
3.0 of 5 Hotel   |   Viale Alessandro Bicchierai 139, I-51016 Montecatini Terme, Italy   |  
Hotel amenities
Ranked #15 of 110 Hotels in Montecatini Terme
Certificate of Excellence 2014
Bristol, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Mediocre hotel”
2 of 5 stars Reviewed September 6, 2010

We stayed in this hotel for 1 night only at the beginning of September 2010. Our room was on the first floor overlooking the street. Room size was ok. Overall room decor looked ok but was a bit grubby.
Good things: On arrival check in staff were friendly and quite helpful. Easy to park on street right outside the hotel paying e3 per day. (Not sure if there was off street parking as we weren't offered this). Nice pool and jacuzzi. Good location on a street with other hotels and a short walk to spa (if you're thinking of taking the waters at the spa, we were told you need a doctor's prescribtion), funicular and shops.
Other points: Room too stuffy/hot to sleep well. Although it did say there was air conditioning from 12-12, the air conditioning in our room was not turned on until10.30pm after we asked if anything was wrong with it as our room just wasn’t getting cool. Air con then went off at midnight. Signs on windows requested you keep them closed for your own security.
Breakfast was basic, processed ham, cheese, bread, croissants, cereals, tinned fruit salad, tea/coffee from a machine and juice. Service from the waitress at breakfast was ‘frosty’. There were only four other guests dining and the waitress wasn’t over busy at the time.
Despite being a non-smoking floor, there was an overwhelming smell in the corridor.
Bathroom not particularly clean. Toilet seat broken and mould around bath. Shower was over the bath. In the shower area there were taps on one side of the bath with a window just above and fixed shower screen on the other making it small and awkward trying not to hit your leg on the tap without getting water all over the window sill or floor.

As it was just for a night the hotel was ok, but wouldn't want to stay here for any longer.

  • Stayed September 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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108 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Dollar, Scotland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 10, 2006

We spent 4 nights at the Cappelli in April 2006 as part of a bus tour of Italy. The public rooms were elegant and the bedrooms were spacious. However the bedrooms did not have coffee making facilities, a safe or a working fridge/minibar. Wet towels were simply hung back on the rails rather than replaced. There was a very attractive terrace with a swimming pool and gym. Unfortunately we found the staff to be rather surly and unhelpful and the meals were awful. Breakfast consisted of cornflakes, toast and croissants with fruit juice and coffee. A slab of ham and cheese were provided for non coach party guests but removed when we arrived, as was the meusli. We had booked 2 evening meals. The first consisted of very good home made soup followed by a pork chop, frozen peas and semi liquid instant mashed potatoes. The dessert was a tinned pineapple ring topped with a spoonful of tinned fruit salad. My husband considered it to be the worst meal he had ever been offered in a restaurant.When people complained they were offered fresh fruit or vanilla ice cream. The house wine was charged a e12 a bottle. (By comparison we had a wonderful 4 course lunch at Capa Tosta, Piazza dalla Sala in Pistoia for e9.50, including water and coffee!) The second meal was much better - pasta carbonara, meat stew with green beans and carrots and panacotta for dessert.
However, due to the unpredictability of standards I would hesitate to recommend this hotel.
While Montecatini Terme is an elegant resort, for some reason it was filled with school parties of teenagers who rampaged about the streets shouting every night until the early hours of the morning.
We felt this whole experience reflected badly on the Italian tourist industry which up until now we have found to be first class.

  • Stayed April 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cincinnati, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2005

My wife and I enjoyed 4 nights at this delightful establishment. Our room was large by European standards, with 10-12 foot ceilings, separate bathroom and a/c. The staff was very friendly and responsive. The food was very good and all this at a rate of approximately 60 Euros per person per day (3 meals). I would return in a heartbeat to this family owned and operated establishment and Montecatini was a joy (although we did not partake in the waters and their "cleansing" effects).

  • Stayed July 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sacramento, CA
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed August 29, 2003

We stayed here three nights in 2000 after finding hotel prices in Florence exhorbitant, and we thoroughly enjoyed Montecatini Terme and this hotel. We had a renovated room on the top (6th?) floor, with a beautiful new marble bath. The view of the mountains from our balcony was stunning. (Only a few rooms have balconies). In looking over the hotel, it appeared that about half the rooms had been renovated; room prices vary accordingly. Service was excellent; I learned that the person who showed us to our room was the hotel's long-time manager only when he refused my tip! The hotel's public rooms included a series of rooms of varying sizes furnished in an older but comfortable style--a bit like staying in a good English country house. Food in the formal dining room was good (not necessarily great) and was fairly priced.
Montecatini was (and to some extent still is) a place where wealthy Europeans came to "take the waters." After dinner--even after dark--people of all ages can be found strolling along the upscale streets and even through the large parks of this spa town. A very enjoyable and relaxing scene. The town makes a good base for exploring this part of Tuscany (Florence, Lucca and Pisa). About 20 trains per day make the 50-minute trip to Florence (to the east) and the 25-minute trip to Lucca (to the west). It's about a 10-minute walk through town from the hotel to the small train station on the single but busy rail line. There are plenty of stores allowing one to shop for art, jewelry, leather and other luxuries, and a few bargains to be found at small street markets. Montecatini has two true 5-star hotels, perhaps twelve 4-star hotels, and well over a hundred 3- and 2-star hotels, most kept to a very high standard by all the competition. This hotel (Capelli-Croce de Savoia) is in the 3-star range--by no means the finest in town, but still very comfortable, satisfying and fairly priced. We recommend it.

  • Stayed January 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cappelli

Address: Viale Alessandro Bicchierai 139, I-51016 Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 110 Hotels in Montecatini Terme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cappelli 3*
Number of rooms: 50
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Also Known As:
Best Western Montecatini Terme
Montecatini Terme Best Western

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