Very nice location next to a beautiful historical park, within walking to shopping and restaurants. Only disappointment was the reception staff. Everyone seemed so stressed and unhappy, even the guy who seemed to be the manager? (Chiara consistently was the only exception, and one other female whose name escapes me) Our Deluxe room, although grand in size, w/lg balcony overlooking pool, was obviously not upgraded yet. The hotel valet parking cost 25€? we thought was high, so you can buy daily street parking tix @ 8€ however, be prepared to get up early to put another day tix on your car. Breakfast was ok, again staff didn't make you feel very welcome. We chose not to have dinner there, as just trying to get to see a menu seemed like asking too much.
Martina & Ivana from the Thai Silk Spa were always cheerful, happy and accommodating, Spa facilities were very nice. A short drive away is The Funicolare (cable car) is a "must do" at sunset to the top of the Montecatini Alto. We enjoyed a great traditional Tuscan dinner at La Torre in the Piazza. We loved the town's driving proximity, 20 mins to Lucca, 40 to Florence. I would consider giving the hotel another try if ever visiting the area again. Hopefully, by then ALL of the rooms will be upgraded AND, all of the staff will be proud and happier to work in a beautiful Croce di Malta Hotel.