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“Work in progress” 4 of 5 stars
Review of Croce Di Malta Montecatini GH

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Croce Di Malta Montecatini GH
4.0 of 5 Hotel   |   Viale IV Novembre 18, 51016 Montecatini Terme, Italy   |  
Hotel amenities
Ranked #17 of 110 Hotels in Montecatini Terme
Certificate of Excellence 2014
UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Work in progress”
4 of 5 stars Reviewed August 20, 2012

Just back from a week in this very stylish town - though many shops and attractions were closed due to the August flight to coooler climes. On the face of it, the public rooms of Croce di Malta are achingly stylish (as part of an ongoing refurbishment) but populated by stylishly aching septagenarians. Probably a different clientele entirely in the cooler months. Our room (not yet refurbished) was clean, the bathroom was monumentally marbled and it had a whirlpool bath. However, as a family of 3 we would probably book a junior suite next time so we wer not The hotel is almost impossible to find in the Escher-inspired local traffic system, but the recepton staff were kind enough to email the traffic cops twice to save us a ticket when crashing the on/off pedestrian areas. As late risers we didn't get full value from the breakfast buffet, as it was not fully replenished after a certain time - and the small waiting staff seemd a tad frazzled by the end of service. Half of the room was given over to the large party of elderly folk, which meant a bit of a scramble for the remaining tables, which (perhaps understandably) weren't always cleared from previous diners. We ate out each night, and would heartily recommend a trip to Montecatini Alto for an al fresco meal in a beautiful square - but don't expect to park after 8.00pm. The Funicular railway is a good alternative at 7 euros return. The pool was lovely, but suffered from the usual staking of claims to loungers by towel. We will certainly return to Croce di Malta, and by then maybe all of the rooms will match the loveliness of the public areas.

Room Tip: Go for a refurbished corner room with a view towards Montecatini Alto over the park.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Kidderminster, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 16, 2012

We found this hotel very clean and comfortable with plenty of seating around the hotel for relaxing. Our room on the top floor was lovely with a large bathroom and balcony with lovely views over the park and town, but very quiet.The only downside was that your need to be up before dawn to locate a sunbed around the pool area, as towels were on the beds at 6.30a.m., and feel that this is a policy the hotel should remedy as we were there for one week and were never able to locate a sunbed until very late afternoon . We would however recommend this hotel and location for convenience of exploring the nearby tourist attractions.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 7, 2012

The hotel is beautiful. The Foyer is elegant and very clean. The pool is magnificent. The breakfast is magnificent. The staff are extremely helpful. I have to be honest but there is a fine line between being helpful to the tripadvisor users and helpful to the hotel, but I have to be honest. We were given room 611 in what appears to be the old part of the hotel. The room was poor but I decided not to complain because I did not know what the rest of the hotel looked like however on the second night a noise started coming from the vent in the air coditioning system. I had 2 young kids and my wife. I rang reception and they said they would move me tomorrow. I said ok but as the noise went on it got worse so I walked to reception and told them I could not put up with it. Immediately they brought me to what I can only describe as the best hotel room I have ever stayed in. It was on th 3rd floor overlooking a beautiful park and the old town of Montecatini. So our holiday changed dramatically. So I hope you can understand my dilemma. I had a problem and they dealt with it so how can I complain. I want to tell Tripadvisor users that there appears to be an old part of the hotel and a new part. Montecatini itself is beautiful and very safe with lovely wals at night. A great base to see Tuscany. €4.60 on the train from Montecatini to Florence for what can only be described as the most beautiful city in the world especially for Art lovers. My kids loved the pool with the push button fountain. There is a big supermarket 15min walk away where all the locals go. Be careful with the taxis. They are expensive. Make sure you ask them the price first. The hotel is walking distance from the train station even with 2 kids.

Room Tip: There is an old part of this hotel. Make sure you specify a room in the new part. When you are at th...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 2, 2012 via mobile

Fantastic find in a lovely spa town. Perfect introduction to Tuscany for the whole family. Staff were wonderful especially Chiara and Ivana. We were very lucky to have one of the new refurb'ed rooms that you couldn't fault. Fab quiet location near the park but minutes from the town or station and free bikes to explore Montecatini. Food was really good with no chance of going hungry! Loved it...

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Top Contributor
134 reviews 134 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 13, 2012

The pool and spa area is very nice (and they are expending and refurbishing).

The rooms in the old part of the hotel (we had a double with (two rooms with a balcony) are like a east - european style. But it was big, and clean.

The lunch was great, but dinner at the restaurant was a disaster.

It has a great location, and is good for families.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crocemalta, Responsabile relazioni con la clientela at Croce Di Malta Montecatini GH, responded to this review, July 17, 2012
Dear Guest,
Thank you very much for choosing our Grand Hotel and for leaving your comment about your experience. Your opinion is very important for us because it helps to improve our performances and services.
We are so sorry to hear about the inconvenience you had at our restaurant. We would like to to have another chance to offer you a special dinner at "Le Anfore" restaurant. Will you give us this opportunity? We really hope so...
Thank you and kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 19, 2012

We liked the lobby and dining rooms. The pool has amazing jacuzzi lounges. And though we loved the size of our room, it could stand a bit of updating (new carpeting). The bathroom was huge and elegant, but could use a glass semi wall to avoid the wet floor from showering. Overall I would recommend it, if you can ask for an updated suite.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Responsabile relazioni con la clientela at Croce Di Malta Montecatini GH, responded to this review, June 22, 2012
Dear Guests,
Thank you very much for leaving your comment about our hotel.
We are pleased to hear that you would recommend Grand Hotel Croce di Malt to other tourists. Should you decide to come back to Montecatini, we will be very pleased to accommodate you in an updated room.
Thank you and kind regards.
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Panama City, Panama
Top Contributor
134 reviews 134 reviews
90 hotel reviews
Reviews in 76 cities Reviews in 76 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed June 15, 2012

The rooms had been renovated where my group stayed and they were totally thrilled. Could not get over how large the rooms were as well. Great location, just a couple blocks walking from main street for great restos. The park is behind the hotel so nice quiet area in this spa town. Beautiful pool area, lovely breakfast area offering great variety. No tea and coffee in room or bar fridge but room service is very quick. Safe in room. Free wifi in rooms plus they have internet in the lobby to use if you don't bring yours.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crocemalta, Responsabile relazioni con la clientela at Croce Di Malta Montecatini GH, responded to this review, June 19, 2012
Dear Guest,
We wish to thank you so much for the time you dedicated to write about your experience at Grand Hotel Croce di Malta and are so happy to hear that you enjoyed your stay with us. We really hope to have a new opportunity to accommodate you in the future. We are sure that you will find lots of interesting news.
See you soon and thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Croce Di Malta Montecatini GH

Address: Viale IV Novembre 18, 51016 Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#3 Business Hotel in Montecatini Terme
#5 Spa Hotel in Montecatini Terme
#10 Luxury Hotel in Montecatini Terme
#18 Romantic Hotel in Montecatini Terme
Price Range (Based on Average Rates): $
Hotel Class:4 star — Croce Di Malta Montecatini GH 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Grand Hotel Croce di Malta is located next to the thermal park of Montecatini Terme, just few steps from the centre, the Spa and the shopping area. The 140 rooms (some of them with Jacuzzi) have air conditioning, telephone, Lcd tv, safety box.Two restaurants offer Tuscan specialities and local recipies; the Bar Lounge has a wide sitting area on the terrace; the Business Center has 6 Conference rooms furnished with modern technologies. ... more   less 
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Also Known As:
Croce Di Malta Montecatini Gh Hotel Montecatini Terme

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