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“Superb service” 5 of 5 stars
Review of Grand Hotel & La Pace

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Grand Hotel & La Pace
5.0 of 5 Hotel   |   Via della Torretta, 1, 51016 Montecatini Terme, Italy   |  
Hotel amenities
Ranked #39 of 108 hotels in Montecatini Terme
Dublin
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Superb service”
5 of 5 stars Reviewed May 13, 2013

The service and attention given by every member of the staff at this hotel to be second to none. Nothing was too much trouble, and every member of this wonderful team from reception to the waiting staff were so friendly and accommodating.
This hotel is very much an historical one, and the high ceilings in both the bedrooms and dining rooms were so beautiful and a joy to behold.
I would unquestioningly recommend this hotel as a base to tour Tuscany, or as a vacation in itself.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Geneva, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2013

We arrived on a friday afternoon, the check-in was extremely quick and the staff was very friendly and professional, and spoke english. Our rooms (447-449) were very confortable and large, the minibar was good, the furniture was antique, and very well kept, the bathrooms were modern, with an amazing bath tub. We went to the restaurant for dinner, where the salad bar was very well organized and had a great diversity of foods, all the a la carte menu was excellent, with very high-quality choice of different foods. The day after my dad and I spent a couple of hours in the hotel's spa, which is greatly kept, very modern with very good services, he had an excellent massage and I had a manicure, which was very professional and worth its price. We then went to an extraordinary steam bath. The town of Montecatini was very welcoming and full of very nice latest fashion shops and great patisseries and italian 'gelato' places, best I'd ever had. It was an unforgettable weekend, and I hope to go back in summer time.

Room Tip: We stayed in the suite 447-449, very quiet and relaxing.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Croydon, United Kingdom
Top Contributor
76 reviews 76 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 20, 2012

I stayed in the hotel solo for 11 days in September/October, Half Board.
I selected this hotel based on its rich historical past and magnificent photos, in real life the hotel turned out to be even more elegant - amazing decor, precious furniture, modern bathroom fittings. Rooms are huge with high ceilings, etc.
The restaurant premises boast of marble columns, crisp white table cloths, lit candles on each table, live piano music. I expected the food to be too spicy, which was not the case - new choices every day, best examples of intricate Tuscan cuisine. Service in the restaurant is easy going and cordial managed by multi-lingual diplomatic head waiter Mario.
The best feature of the hotel is the stuff - special words of gratitude to the Russian rogazza Irina from the reception, who is always eager to make guests' stay in the hotel unforgettable.
There is an area that needs improvement - the swimming pool and the sauna shut down at 18.30, which is too early. In most European hotels the spa is open till 10 pm, I think the guests would benefit if the swimming pool hours could be extended by at least one hour.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 8, 2012

Montecatini Terme is at heart a grand spa resort, spa in the real sense of the word of taking the "waters". The Grand Hotel & La Pace is clearly not a modern hotel and does not set out to give you that impression. It's charm like its history is based in the past, no glass and concrete to be seen here just very big stateroom type accommodation for dining and lounging and for Italy - some quite large bedrooms. Yes its old fashioned and that's the charm - as seen in many other reviews there are people like Giuliano in reception and Mario who are the friendly faces, but I found all the staff polite. The room I had was comfortable, a balcony was available as a little bonus. Breakfast was a buffet style with an a la carte menu in support, the buffet at the pool was extensive and at diner the menu again was a la carte. The food was excellent, breakfast was a little "samey" but nothing new there. If you are looking for the Ritz or similar do not come here, but if you are looking for some grand surroundings with a charm distinctly of its time and place then you should not be disappointed.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 30, 2012

This is a difficult one! Thank you to Giuliano for being very accommodating and always very obliging with a smile! The rest of the staff could learn a great deal about customer service from you! Apart from the gentlemen on Reception, the Spa staff and the Lady Who offered us a hand with our bags on departure the rest of the staff we met in breakfast and by the pool should be removed as they are frankly rude and have no idea of 'Internationally acceptable levels of customer service'. The Hotel Is definitely tired and is ready for some TLC, the owners should take a serious look at what is on offer and ask themselves whether they feel they are offering real 5 star accommodation and service with Italian flair and finesse. We stayed for 2 nights and had a deluxe room which was of a decent size and had some nice traditional Italian furniture mixed with a not so great 80's style 'ying and yang' headboard. The beds were 2 basic single beds pushed together, the mattresses were fairly cheap domestic type mattresses, not what I would class as 5 star hotel beds at all! The bathrooms in contrast were very nice modern style with twin bowl sinks and bath with shower over and glass screen. Head of Housekeeping - Please go around a selection of rooms and check for dust! The cleaning was not thorough and after complaining about unacceptable levels of dust on the dado rails and beside lamps, it still had not been cleaned and I ended up dusting it myself (sorry about the dirty wet towel!). Also a fabulous balcony let down by dusty and rickety old wooden shutters and the floor covered in bird dirt. The mirrors in the room are opulent guilt framed type but the mirrors themselves are clouded and have seen better days. We used the Pool which was a good size and the water was clean, the pool boy and his accomplice should be sacked as they were most unhelpful and have not got a shred of customer service in them. I had to collect our own sun-lounger cushions on 2 occasions, once when both of them stood watching! The stone flagged area around the pool was disgraceful with debris that had not been swept in a long time, cigarette butts on the floor and chewing gum stuck to the actually quite nice sun lounger furniture. The gardens need a good pruning and the lawn requires a good cut. It's so frustrating when you can see such potential in a well established and important Hotel but no-one seems to care about it! The hotel has some amazing pieces of antique furniture and paintings to match the equally opulent grand rooms with high ceilings and chandeliers but upstairs it is scattered about with huge areas being left bare with big gaps and minimal furnishings on the landings and corridors and thread bare carpets and rugs. Having said all of this I do hope that the management taken note of the comments and those left before, even without a grand budget I do feel that this hotel could once again be very nice, it just requires some strong management and leadership and a good old scrub and polish and some clearing out of some staff who cannot provide the level of customer service that a Hotel of this standing requires. Would I go back, definitely yes, in the hope that next time there has been a big improvement and I can shout from the rooftops about it!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dudley, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 22, 2012

Let me begin by making one thing quite clear. I only stayed in this hotel for one night as the hotel I was due to stay in was fully booked for that night. I did not use the hotel for anything other than sleeping in, and therefore this review is very limited in scope.

The hotel is very old dating back to 1870. According to the hotel information in the room, stars ranging from Gary Cooper to Grace Kelly to Julio Iglesias, have stayed there since. The hotel possesses grandeur but this is now faded and faded beyond an acceptable level. The corridors are huge both in length and height, but the carpet that carries you to your room is threadbare in places. The paintwork in the rooms is chipped and the plaster in the walls and ceiling are cracked. The chair in my room had collapsed with the stuffing hanging out of the bottom, the enamel on the enormous bath was severely chipped in the bottom of the bath.

The staff at reception appear to retain the grandeur that their hotel now lacks, being snooty and off hand to this one night holidaymaker. In reality I could afford to stay there, but I will not. I will stay in a modern, comfortable well facilitised hotel that delivers for its customers today rather than living on glories of the past.

  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 17, 2012

We stayed here for five nights in early September. Like others, I had read the reviews and was nervous about our visit. It is a huge hotel and overall we had a very pleasant experience there.

We found the staff are extremely friendly, helpful and courteous at all times. They want you to enjoy your visit. Guillano in reception could not have been more willing to help in any way and made great suggestions for sightseeing etc. He also has perfect english which makes it so much easier for people like us who have virtually no Italian. Mario runs a very good ship in his restaurant whether you are in the ballroom/dininghall for breakfast, at the poolside for lunch or on the terrace for dinner. All the waiters and waitresses were anxious to please at all times.

The public areas are vast, with plenty of areas to sit and read (and lots of magazines, papers and books left around for your enjoyment.) The park outside the hotel is quiet and surrounds the pool area which is a tranquil haven. Lunch at the pool was a delicious experience but not for those worried about their figures. The amount of food on offer at the buffet lunch was enormous!! Dinner both inside and outside were comfortable, sedate affairs with good food and a good wine list.
Our bedroom was very large but distinctly old fashioned, particularly the bathroom. We had a large bed with pillows so hard I had to ask for softer ones (supplied immediately I requested them) There was a noisy but efficient A/C unit. I was disappointed in our room but only from a decor point of view. This is very much an Italian hotel and I have always found them quirky in their interiors. There is absolutely no doubt that this hotel would benefit hugely from a makeover - one that did not take from the historic features of the hotel but rather enhanced them but having said that, the overall experience was a good one and we would go back.

Room Tip: Speak to the staff at reception to ensure a good room
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel & La Pace

Address: Via della Torretta, 1, 51016 Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Spa Hotel in Montecatini Terme
#20 Luxury Hotel in Montecatini Terme
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel & La Pace 5*
Official Description (provided by the hotel):
This beautiful property,built in 1870 in Liberty architectural style, is located in the heart of Tuscany, few miles from Florence, Pisa, Lucca, Siena and the seaside. Close to Florence and Pisa International Airports and a few steps from Railway station. The hotel features a great heated (28°C)outdoor swimming pool(seasonal),a Tennis clay court,both free of charge, a modern style SPA with Wet Area (a heated pool with Jacuzzi corner, the ancient Rasul bathing ritual and relaxation area),regenerative and anti-age treatment, holistic programmes, massage and remise en forme) and the enchanting SPA SUITE, a private corner with jacuzzi, rasul and relaxing area. Member of the Montecatini International Golf course (special discount for green fee available). Private park of 20.000 sqm. Private parking lot. Buffet lunch by the pool and candle light dinner with piano music in the Patio ... more   less 
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Also Known As:
Grand Hotel And La Pace
Grand Hotel La Pace
Grand Hotel Montecatini Terme

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