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“The worst hotel I used in Italy” 1 of 5 stars
Review of Hotel Buenos Aires

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Hotel Buenos Aires
3.0 of 5 Hotel   |   Via Don Giulio Minzoni, 15, 51016 Montecatini Terme, Italy   |  
Hotel amenities
Ranked #73 of 109 Hotels in Montecatini Terme
川崎
Top Contributor
416 reviews 416 reviews
23 hotel reviews
Reviews in 208 cities Reviews in 208 cities
525 helpful votes 525 helpful votes
“The worst hotel I used in Italy”
1 of 5 stars Reviewed June 29, 2014

This is the worst hotel I have ever used in Italy. The young owner has no respect to the customer. There is no parking area around the hotel and you have to find a parking space by yourself. The owner gave me no suggestion or a map around the hotel. The old wooden room door has some gaps and every sound in the hotel floured in. I was made to wake a couple of times by the big noise in the midnight. WiFi did not work at all in the room. The owner admitted it worked only at the reception area, after I took a photograph of the long password and tried in vain in my room. Even he did not have any copy of the password for a customer.

Stayed June 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    12
    6
    3
    8
    5
See reviews for
8
3
5
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Novi Sad, Serbia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 22, 2013

Actually, the location of the hotel is very good, it`s near the center of the lovely Montecatini. I was with a friend, we had a room with a one double and one single bed, so we had a plenty of space ( especially me cause I was at the double bed). We were in the attic, so we had just one window, but it was enough to ventilate the room. Everything else is very good, enough cabinets, night desks, lamps, bathroom was very clean, and the mattresses were new, so sleeping was big pleasure. There was enough food and beverages for breakfast, so to resume, if I ever go there again I`ll be glad to be their guest once again.

Room Tip: It`s a quiet neighborhood, so wherever is the room, want be noisy.
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Split, Splitsko-Dalmatinska, Croatia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 12, 2012

Although in a centre of a very beautiful Italian town, Albergo Buenos Aires is not so very beautiful. I stayed in the hotel two times. The first time I was there with two of my friends and staff was very polite and friendly. Next time I came with a group and staff was awful: rude, rude, rude.... On my first visit rooms seemed nice and comfortable to me but next time I saw the other rooms: some of them without window (!!!), with a extremely small shower, and very worn-off. We had also problems with meals (mean owner was sparing ham, cheese and mortadella) but when I contacted their tourist organization in Montecatini Terme meals improved. Altogether I was (and I am) very disappointed with this hotel. Maybe a change of owner and staff would change things. (Also NO-ONE speaks English and the receptionist knows few words of Spanish).

  • Stayed August 2011, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosaria F, Proprietario at Hotel Buenos Aires, responded to this review, October 30, 2013
Dear CharlieST,
I apologize on behalf of Hotel Buenos Aires for the inefficiency perceived by you.
Much time has passed from your review, and many things have also changed since then at our Hotel.
We have recently carried out a great re-organization of personnel and therefore our service is greatly improved.
Thank you for your review left, that is certainly an incentive to improve even more and fully satisfied our clients. The customer is always at the center of our work and I am sure that the inefficiency from you received was just an unfortunate incident that will not be repeated ever again. If you decide to come back to stay at Hotel Buenos Aires will be happy to show you that we are not as you have perceived.
Yours sincerely
Hotel Buenos Aires
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Additional Information about Hotel Buenos Aires

Address: Via Don Giulio Minzoni, 15, 51016 Montecatini Terme, Italy
Location: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #73 of 109 Hotels in Montecatini Terme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Buenos Aires 3*
Number of rooms: 26
Official Description (provided by the hotel):
Small and comfortable hotel, lodged in the centre of Montecatini Terme, approximately into 50 m from the railway station and 100 m from the thermal sources.We provide with 3 bright single rooms, each with adjustable A/C and central heating, small fridge, working desk.TV colour and direct phone line.Every room has complete, en-suite bathroom, with box shower, wc, and bidet.Daily cleaning.Upon request there are also smoking rooms.Parking lot on the street 3 euro/day ... more   less 
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