We came to this hotel on a coach tour, stopping 5 nights. Is this hotel punching above its weight ? A 3 star hotel posing as a 4 star ? I offer this question because there was so many things not customer friendly.
It’s too regimented to be customer friendly. Efficiency is all well and good as long as it doesn’t infringe on the customer’s relaxed holiday experience.
Some of the staff and management were rude and rushed, and if you asked questions that were not to their liking they gave answers in a dictorial manner, obviously trying to deter you from asking any further question, again not customer friendly.
The ‘welcome drink’ had to take place on the second night, because the first night we arrived at the hotel too late, due to our coach being late, not the hotels fault. But Why did they bother, because non of the hotel staff spoke welcoming us. A small glass of wine was offered and that was that. Nobody spoke welcoming us and no effort was put into to making us feel welcome
The menus had little choice and what was on offer was pretty poor with no imagination, and not the Italian experience we were hoping for.
Here are some of our complaints.
Stale bread or rolls every morning
Tinned fruit cocktail, no fresh fruit, hello I thought we were in Italy.
Warm milk instead of cold for cereal.
Could not serve yourself at the Coffee Machine because one of the staff rudely insisted that it was her job, this often caused frustration, especially when busy.
The toaster, totally inefficient. I put the stale bread through 3 times, and it still didn’t toast the bread properly, all time consuming, when trying to meet time schedules for the coach excursions.
Dinner in the evening was not the Italian experience we were hoping for:
Not much choice, and the Pasta every night was dry and rubbery with very little sauce.
Also where were the popular dishes that the Italians are world renown for, example In the whole time spent at the hotel, no pizza, no Ice Cream offered .
They offered mashed potatoes one night, you could practically drink it through a straw, it was that watery.
On the third night we asked for the possibility of having Ice Cream, and that we would pay for it if necessary, the waitress was very rude to my wife. It caused so much of a stir, not to mention embarrassment, that the manager was brought in and only by his sanction were we allowed to have Ice Cream, and may I add with not so much as an apology.
Because of that incident and lack of imagination with the way the food was cooked, we dined out for dinner for the last night, thus ensuring we would remember our holiday for good Italian cooking and not the poor Hotel Biondi experience.
The room had a fusty smell to it.
There was a ‘heat wave’ and we could not control the air conditioning as the hotel kept switching it off. At night it got so hot we opened the windows, but it was very noisy, especially from early coach leaving tours first thing in the mornings.
The swimming pool although very nice, seemed disorganized, getting a towel was a bit of a lottery, our friends on the trip wasted valuable time walking between reception and the pool trying to find somebody who could give them a towel. Also the pool closed at 7pm at night, often too late for us to enjoy as our Ecursions often arrived back at the hotel late.
We are seasoned Coach tour travellers, but have found that this hotel falls far short of the standard we have been used to and the Hotel, we feel is misrepresenting the Italian experience that we had hope for and doesn'tdeserve it's 4 star rating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.