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“Poor service” 1 of 5 stars
Review of Sport Hotel San Vigilio

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Sport Hotel San Vigilio
3.0 of 5 Hotel   |   L' Vial, 23, 38035 Moena, Italy   |  
Hotel amenities
Ranked #25 of 44 Hotels in Moena
Newcastle
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Poor service”
1 of 5 stars Reviewed February 26, 2012

We ate at this hotel recently but did not stay there. The service in the restaurant was very poor.The waitress was completely disinterested and had not been trained how to deliver food to a table.We felt like we were an inconvenience and that they couldn't wait to get rid of us.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia M, Responsabile relazioni pubbliche at Sport Hotel San Vigilio, responded to this review, August 25, 2013
Google Translation
Gentilissima Loredana,
La ringraziamo per la Sua ottima recensione, siamo veramente felicissimi di sapere che Lei e la Sua famiglia, abbiate apprezzato il nostro Albergo e la Bellissima località di Moena.
Carissimi saluti da Moena
Omar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    83
    57
    19
    8
    6
See reviews for
68
44
5
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Austin, Texas
1 review
5 of 5 stars Reviewed January 7, 2012

I spent this past Christmas with my family in this hotel and we loved it!
Great, friendly service, amazing food. The hotel is very clean and very well kept. The kids had a great time at the kids club and we loved the jacuzzi and the steam room with the color therapy showers. We will surely go back!

Room Tip: Be very specific with your requests. The booking people are very helpful.
See more room tips
  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty000, Direttore at Sport Hotel San Vigilio, responded to this review, March 30, 2013
Dear Guest, we are excited by your words. Thank you for sharing your positive comments and we hope to have you back with us soon. Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 12, 2011

My freind and I checked into this hotel because It is a very clean hotel and we were quoted 95 euro per night per room.
When we came to leave the hotel we were presented with a bill totally different from what Signora Graziella (the owner) told us it would be, to be exact 20 euro more per night per room. Our mistake for not having her put it in writing.
My friend had a nice and bright room with a balcony. I first had a very average room for the first 2 nights then she changed me to a very small room. The Internet connection was placed in a way that I had to seat at the bottom of the bed with the laptop on my knees to be able to use the connection (10 euro for 3 hours service, not cheap!) the national Italian TV stations were not working in that room. so when I made her aware of all this and that my room was not as nice as my friend's she gave me 5 euro discount on the total bill.
one day I order a sandwich in their restaurant and took them 1:30 minutes to prepare a ham and cheese sandwich and No apologies for taking so long.
so the service is terrible and the greed is even worst.

  • Stayed August 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 25, 2006

Excellent stay, Moena is nice and the family hosting Post Hotel are very lovely and friendly people who help in many ways. Rooms are very comfortable. However, the hotel does not have wellness facilities.
The restaurant is really superb but it is not part of the meal plan so you have to pay separately for it.

  • Stayed February 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia M, Responsabile relazioni con la clientela at Sport Hotel San Vigilio, responded to this review, February 21, 2014
Dear Guest, sorry for a late reply, but we want you just thank for your good feedback, greetings from Mena the Pearl of the Dolomites
Sport Hotel S. Vigilio
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Additional Information about Sport Hotel San Vigilio

Address: L' Vial, 23, 38035 Moena, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Moena
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Moena
#15 Spa Hotel in Moena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sport Hotel San Vigilio 3*
Number of rooms: 40
Official Description (provided by the hotel):
Di fronte al torrente Avisio e la sua cascata ed al percorso della Marcialonga, ci troviamo in posizione centrale a Moena, in una zona a traffico limitato senza salite, ne discese e adiacente alla fermata dell'autobus e dello skibus. L'hotel ha parcheggio privato e giardino con zona solarium. Gli ambienti sono molto ricercati, eleganti, creati con materiali delle nostre valli ladine, come legno di larice e pietra, armonizzati insieme in modo molto particolare, moderno e di design. La nostra e una famiglia di albergatori da generazioni fin dalla fine dell'Ottocento. Da sempre conosciamo i desideri degli Ospiti e ci impegniamo con passione per esaudirli. Una, dieci, cento vacanze diverse vi aspettano in hotel in Val di Fassa. Per le famiglie e comodo il servizio miniclub: mentre i bambini giocano in sicurezza nella saletta a loro dedicata o nel giardino con parco giochi, i grandi si possono rilassare nel centro benessere e nella terrazza panoramica con vasca Jacuzzi riscaldata a 6 posti. Agli orari indicati anche i bambini sopra i 6 anni possono accedere al centro wellness! L'hotel per tutti, quindi, anche per i nostri amici a 4 zampe, che sono sempre i benvenuti Qui trascorrerete indimenticabili momenti all'insegna dello sport e del benessere, sia d'estate sia in inverno. Abbiamo tanti servizi dedicati allo sport, dal trekking in Trentino alla Mountain bike, dalle passeggiate romantiche a quelle tra i boschi accompagnati da guide esperte del luogo, dalle ciaspolate tra sentieri innevati allo sciare sulle Dolomiti e tanto altro ancora ... ... more   less 
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Also Known As:
Sport Hotel Moena

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