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“Great value!” 4 of 5 stars
Review of elite hotel

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elite hotel
4.0 of 5 Hotel   |   Via Forte Marghera 119, 30173 Mestre, Italy   |  
Hotel amenities
Ranked #30 of 64 hotels in Mestre
Port Vila, Vanuatu
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“Great value!”
4 of 5 stars Reviewed April 24, 2012

We stayed here for 3 nights and found the hotel clean, comfortable and excellent value :) The reception staff were lovely and went out of their way to help us and answer our questions. It's an easy walk to the bus stop and a direct bus to Venice then waterbuses to all the Islands. The buses run every 15 minutes all day then every 30 minutes all night so you will never be stranded.
The breakfast buffet was the standard European fare, the first morning the eggs and bacon were cold but this seemed to be fixed by the next day. We did have 2 complaints. The coffee was truly awful, charge each person a few dollars more and get some decent coffee! And the internet access was flaky, dropping in and out constantly and making it very frustrating to use. Despite this we would stay here again!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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247 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Dublin
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2012

We stayed in the Elite hotel in Mestre for 3 nights in March. We had booked Mestre because we had a car, which meant the main city of Venice was off limits for us, but if I was going to Venice again, I still think I'd stay out in Mestre. It's 15 mins on a bus, which runs all day and all night and the stop was 2 minutes walk from the hotel, it couldn't have been much handier.

I was a bit nervous after booking when I read some of the reviews on TA, but when we got there, I just have no idea how anyone could really find anything wrong here, especially considering how cheap it was. Staff were really friendly and helpful. The rooms were well above the usual standard of continental rooms for the money, beds were comfy, bathroom was a good size, parking was free, the gym was decent and the breakfast was really excellent, even had a hot buffet which you don't see very often in Italy.
One of the lifts is very small and the soundproofing in the rooms isn't perfect, but after a day traipsing around Venice, you should sleep very soundly anyway! There are bars and plenty of restaurants close by if you fancy a break from the excessive prices in Venice and a small shopping centre down the road if you need anything. I couldn't have been more impressed or content with my hotel choice for my Venice visit and would highly recommend the Elite. Delighted.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 14, 2012

Stayed here for two nights en route to Slovenia. Fantastic! All the staff was professional, friendly and efficient. Room was very comfortable and clean. Great location for Venice. Regular public bus service from outside the hotel to city as well as Marco Polo Airport.
Good choice of breakfast (included in price). Parking at the hotel is free.
No Tea or coffee making facilities in rooms.
Can recommend without reservation, and will definitely use again.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 18, 2012

The hotel was a little bit difficult to find so glad we had a TOM TOM. There was adequate parking. We chose the hotel in Mestre as it was a quarter of the price of Venice Island. We have been to Venice several times and although it sounds romantic to stay on it you have to drag your suitcases through the streets and over bridges... nightmare, Instead we chose to stay in the town next to Venice - over the causeway called Mestre.
Reception helpful, speak English and were turned a blind eye to the fact there were 5 in our family (not 4 like the room we booked) The room was amazing - it was like a studio apartment. The hotel must be new, the room had a big living room with pull out bed where the 3 kids stayed. Then a separate room for us . The bathroom was very modern and clean. Massive bath with all the free bubble stuff. Kitchenette in the room, but we were only there for a night.

We will always in future book this hotel - it was perfect, clean, friendly and affordable .... kids all went WOW as they went into the room.

Room Tip: A bus goes into town about a 5 mins walk from the hotel. The hotel have a map and tell you where to...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 2, 2012

We stayed here for 4 nights and did not enjoy any bit of it. The rooms on the 5th floor are nice anything below looked like a dump. We were woken up 4 times from the fire alarm and no one would let us know what was going on. The phones in the room don't tell you how to call the front desk and if you want to place a local call they will charge you a crazy price. When we complained about the alarm they told us that guests were smoking in the room and if we had a problem to take it up with the guests!!! This is not a way to run a hotel!!! I would not stay here again if my life depended on it! The walls are very thin and you can hear anything from a dog barking all night to a couple getting it on.They try to make themselves look like a fancy hotel but in all honesty it is a hoax. Save yourselves the money and find a different hotel!

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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elite30173, Direttore at elite hotel, responded to this review, January 9, 2012
Dear S.B.
I'm really sorry you didn't enjoy your stay with us but thank for providing your suggestions; I assure you we will work on them.
Going by the way you say, I first wish to point out we regret for all our guests have been woken up by the fire alarm; we all know how unpleasant it can be.
It has happened right because of the incorrect and persistent behaviour of someone smoking - when it is strictly forbidden.
There were no directions in your room on how to call the front desk: you are right - we have promptly replaced them.
The charge for your local call was of 1.00 (one!) Euro but I find hard to define it a "crazy charge".
I sincerely apologize for the reply you have been given at the check out: for sure, the receptionist may not have been so professional in her direct answer but she spontaneously decreased your rate for the full amount of the transfers you had already been provided.
In any case, I thank you for having chosen and even decided to extend you first reservation adding one more day.
The Elite is not at all a dump nor a hoax but a nice place to stay as confirmed by all the reviews proving the hospitality, helpfulness, cares and attentions we daily provide our guests.
Domenico Toniolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 15, 2011

My family and I reserved this hotel via hotels.com. The pictures on the site are false! We walked into the room and it was dirty, had no linens, and had a terrible smell. We were there 10 minutes then looked for another hotel. Despite turning the room down within 10 minutes, Elite Hotel fully charged us for two days and refuse to refund the money. The customer service is terrible and ruined our vacation. Run the other way!!!!!

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 30, 2011 via mobile

I feel the success of a hotel is just as much about how well the staff tackle problems, as what it has to offer. We booked into one of the Elite's flats, but over the five nights we stayed, we suffered a series of power cuts caused by a faulty cooker hob in the kitchenette for which we were being charged 28 euros to use. The receptionist sent the barman/handyman to fix the problem each time, and the hob was out of action for most of our stay. They finally called in a qualified electrician the day before we left after we went down to the lobby in our pyjamas to say the power was off again. By the second day, if I were the receptionist, I would be thinking the guests were a bit peeved off & would consider how to compensate for the inconvenience & frustration. A kettle perhaps, not charging for the coffees we had to buy in the bar because we couldn't make them in our room? Sadly nothing. Not even an apology until the last day. When we came to settle up, they were still going to charge us for the use of the kitchenette until we challenged the fairness of this. Many opportunities were lost by the staff to improve the situation and get a better rating from us.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about elite hotel

Address: Via Forte Marghera 119, 30173 Mestre, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Mestre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Luxury Hotel in Mestre
Price Range (Based on Average Rates): $$
Hotel Class:4 star — elite hotel 4*
Reservation Options:
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Also Known As:
Elite Hotel Hotel Mestre
Elite Hotel Mestre
Elite Hotel Province Of Venice/Mestre, Italy

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