We booked this hotel based on information on Booking.com stating 'Free! Wi-fi is available in the entire hotel and is free of charge'. Unfortunately it does not go further and explain that it is only for one device and not multiple devices per room. As a couple on an extended trip, we are constantly using both our iPhones as well as a netbook to book future accommodation/transport etc., so this was an inconvenience for us. I made this point to the reception staff member to which she replied that I could buy additional wifi access passes at 5 Euro a pop. I further made the point that the website was misleading and that I would leave a review reflecting this. An hour later I received a call in my room from Booking.com who explained that the hotel had contacted them and conceded their error and would honour what was stated on their website. Whilst I was puzzled that the hotel didn't approach us directly, I was satisfied with the outcome. The next day however we arrived back from a day in Venice and asked a different staff member for our three wifi passwords (as they are only valid for 24 hours) and was informed that the staff member which we had dealt with the previous day had instructed him to only provide us with just the one password? Bizarre. Ensuring I would discuss the situation with the manager the following morning, the staff member kindly provided us with the passwords.
For us the main draw card of Mestre over Venice was cost. When you start eroding away this advantage by trying to charge 10 Euro for internet, on top of the 5 Euro return train ticket for a couple, Venice starts to look more attractive. Something to consider when making your choice.
Aside from the above scenario, the hotel itself is quite nice. The rooms are clean and have everything you need for a comfortable stay. It is located very close to the train station and the breakfast is adequate with friendly breakfast staff.
Note: the above situation is the fault of the hotel and not Booking.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.