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“expect basic” 1 of 5 stars
Review of Hotel Bellavista

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Hotel Bellavista
3.0 of 5 Hotel   |   via IV Novembre, 21, 22017 Menaggio, Italy   |  
Hotel amenities
Ranked #9 of 10 Hotels in Menaggio
manchester
1 review
2 helpful votes 2 helpful votes
“expect basic”
1 of 5 stars Reviewed September 13, 2013

expect basic and you wont be disappointed,The hotel is tired and in need of a refurb,dont expect a cooked breakfast because there isnt one, the only good thing about the evening meal was that it was hot,packet soup, instant mash and over cooked meat and fish were order of the day, one evening main course was scrambled egg with sprouts both good in their own right but I have never had them together. The rooms are basic with out of dated furiture , no english TV, and no fridge in the room.
The matriarch who runs this family hotel does not take criticism gladly ,God forbib you ask for anything, she should not be in the service industry her negative attitude seeps into every aspect of this well placed hotel even the staff come across as terrified of displeasing her.
The only saving grace of this hotel is that is on the lake with excellent views.

Room Tip: dont go there
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
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English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 13, 2013 via mobile

Should be removed from the brochures .Should have read prior customers comments. Please do read the hotels reviews first. Be Warned!! Ran out of food at breakfast. Doors locked at 11:10pm lights out. Offered scrambled egg and SPROUTS for dinner.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harwich
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 9, 2013

I only wish I had believed the terrible reviews I had read about this hotel before going, because if I had, I would not have picked this hotel. Bellavista - the positive parts: the view is lovely and the coffee at breakfast was drinkable too. That is it people - I can not find another nice thing to say about this hotel. The receptionist (young lady) was nearly polite & nearly helpful. The older man & lady were rude, indifferent and clearly could not care less about package holiday customers - we were treated like second class citzens and felt like one too. At breakfast and dinner we were not permitted to sit anywhere near the lake to enjoy the view this hotel has but at our allotted table four rows back, away from the lake. The tables with the beautiful views near to the lake were kept for the restaurant customers rather than tour package guests. We sat in a row with other Thomson and Ingham's guests two tables deep - I honestly felt like I had been placed on the naughty table at school. The food was awful - another guest commented to me that it wasn't that bad. My view is 'not that bad' is not good enough. We were in Italy - the country of gastro food and were having to make do with the very poor, luke warm effort served by this hotel. Breakfast was bearable but with little selection, but again poor compared to other hotels we have stayed at in Italy. Our room did not have air conditioning or a balcony and certainly had not been refurbished any time in the last twenty years. It was fairly clean although certainly not spotless. Some tiles on the bathroom floor were cracked & the hand held shower/bath tap dripped continuously, adding to the stain already on the bath. The bath towel I was given was threadbare & had a small hole in it & my bed sheet had been lovingly darned by someone. The beds were uncomfortable and pillows thin but in all honesty I coped with this ok. We were at this hotel in early August and it was extremely hot - we very stupidly thought we had booked a room with air conditioning but apparently we had not. We spoke to the receptionist to ask if we could move room, pay extra or get a fan to help us cope with the heat in our room. The answer was a very clear no. There was no discussion or debate about this, it was our fault for booking in August when it was hot. I then complained loudly and enthusiastically - I asked if they ever read their reviews on trip advisor to which she very smugly stated - no. I suggested maybe they should and make some improvements according to comments. It was at this point the older man stepped in and stated he would see what he could do re a fan. Credit where credit is due - a fan was delivered to our room the next day, making our room a much more comfortable temperature. I thanked the older man but again this is where the hotel staff come into a class of their own, he just dismissed me. According to the hotel receptionist, on the third floor there is only one room with air conditioning - this is not room 103 .

Room Tip: Don't go here - I can't recommend this hotel at all based on our experience.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed September 7, 2013

Have just returned from a weeks holiday at The Bellavista. It is well named, the views across the lake where stunning. The hotel was clean and the towels etc changed daily but that is where the praise stops. Most hotel staff and owners are proud of their hotel and eager for visitors to have a good experience, not here. The owners were unfriendly and unhelpful, and this is echoed by the staff. No one smiled, an occasional curl of the mouth was seen by at least one guest! The food was poor, the pasta courses were fine but other courses ranged from dire to ok. This is a country with a wide range of ice creams, cakes desserts etc but every night we were offered icecream, fruit salad and only if pushed, the occasional piece of cake, without cream or sauce. We discovered on the second day that the menu was the fixed price deal for the terrace restaurant at 26 euros a head, for 3 courses. We chose to eat out one night, a much better quality meal, with coffee came in at the same price, but the wine and water were cheaper. Finally there has to be mention of the beds, they are firm which is not unusual in Italy but you only get one very thin pillow with the constituency of a paving slab. A fellow guest asked for a replacement softer pillow and was met with great hostility and amazement. Would we return, no - for a similar price there are much better hotels in this area of the lake.

Room Tip: If you do go, choose a lake view, balcony and ask for a room one 1,2,or 3 as the balconies on 4 are...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 3, 2013

In August I stopped by for a piece of cake (mediocre), a cup of coffee and some mineral water on the terrace - the view was lovely, but the service surly. The waitress made it quite clear that I should have brought cash when I handed over my card at the end, I left with an uncomfortable feeling and shall not return!

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kortrijk, Belgium
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 1, 2013

When visiting we had the same experience like some other reviewers said. We stayed two nights last minute and were met with a really unfriendly staff. They didnt feel like helping us at all. Good think we had a room with aircon because the place was small and facing the street, so we couldnt leave the window open.

The breakfast was not as expected, lacking choice and you had to be fast. If you're the last to have breakfast, there's not a lot left!

Dont try to have a drink at the bar, they dont feel like helping nor serving. The bar closes at 11 but ordering at 10.30 was frowned upon!

The only really friendly member of the staff was the cleaning.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 27, 2013

We travelled around Lake Como, and it is blessed with many great views, but few are any better than from the balcony of room 204. The pearl of Bellagio to the right, Varenna to the left and the expanse of the central lake before you.

It would be a shame to miss this hotel, the room we stayed in was recently renovated in a clean and elegant style, with everything you would need. We booked the hotel directly and were checked in by the same Lady who took the booking, she has been charming and helpful through out. We owe her a thanks. The restaurant has a wonderful terrace on the lake, making Bellavista a very real dining experience. Coffee and croissants for breakfast over looking the lake is a special way to start the day, and our new friends have convinced us the Fish they had for dinner was the best they ever had.

The room was kept spotlessly clean though the diligent work of a very dedicated member of staff, who gets special mention as she repeatedly rearranged her schedule to accommodate us.

We mixed our stay with days by the lovely pool and have had the best of both worlds, which can be rare on Como, so I hope this review gets others to have as much fun. The view is exceptional, the location special and both should be enjoyed.

Room Tip: 204 with beautiful lake view from the balcony and vigorous air con.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Bellavista

Address: via IV Novembre, 21, 22017 Menaggio, Italy
Location: Italy > Lombardy > Lake Como > Menaggio
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 10 Hotels in Menaggio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Bellavista 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Bellavista Hotel Menaggio
Hotel Bellavista Menaggio, Italy - Lake Como

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