We were off to a bad start and it never got better. Check-in time of our reservation system sayd 14 hrs but the owner was openly unhappy to see us at 15 hrs. Looks like we disturbed his siesta, but, hey, at least try to crack a professional smile I would say. Room was not very big but clean. We could not get the airco going, nor the sound of the TV but did not want to disturb the owner's siesta again. Later on he fixed things (the scart cable of the TV is loose, so you have to wiggle it when the sound stops; airco does not work with the window open, we had closed the window, but not properly because it stuck). Again a bit of a grumpy reaction (about the airco): "I told you so", but no apologies about the TV nor about the window being complicated to close.
Coming back from dinner I had a hard time opening the front door because the key did not fit very well. Our private parking space was occupied, so I asked the owner for an alternative. He went down to the bar below and asked the owner to move his car, and explained this was what we had had to do ourselves, "I told you so".
We hardly slept at night because of the noise, from the street, from the bar below, and from the bathroom of the neighbouring room. The building is built too cheap, lacking sound insolation.
In the morning breakfast was just OK, but not what we have seen in other B&B's in Italy, the breakfast room was tiny and uncomfortable, there were no knives, and we found a yoghurt to be over its expiration date.
In all, I feel that the owner has no eye for details, which cause too many small inconveniences that make us feel uncomfortable. A disillusion after reading all the positive reviews.
- Official Description (provided by the hotel):
- The Bellavia Relais is in the centre of Sant'Agata sui due Golfi, the mythical town from which one can admire a breathtaking view of both the bays of Naples and Salerno.Thanks to this privileged position, it is possible to reach all the renowned locations of the sorrentine and amalfi coast, with the greatest of ease!The rooms are well furnished and equipped with all the modern comforts. They are sure to meet the standards and necessities of all our guests: from businessmen, to families looking for a relaxing holiday, art and history enthusiasts, or sport lovers in search of new adventures…Every day on our Breakfast Buffet we serve local specialities all made with the finest fresh ingredients: One can experience the unique tastes and high quality of foods that have made our region world famous!The profound sense of hospitality, the impeccable service, the attention to detail and the passion for tradition make our cosy Relais meet the same standards you would find in high class hotels. ... more less