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“We were surprised by two-star rooms in a four-star hotel” 2 of 5 stars
Review of Hotel Verdemare

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Hotel Verdemare
4.0 of 5 Hotel   |   Via Cipro 35 | Località Focette, 55045 Marina Di Pietrasanta, Italy   |  
Hotel amenities
Zurich, Switzerland
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
70 helpful votes 70 helpful votes
“We were surprised by two-star rooms in a four-star hotel”
2 of 5 stars Reviewed July 12, 2005

Our family just finished a week in Marina di Pietrasanta at the Hotel Verdemare. We chose the hotel mainly on the strength of a positive review at this site, so our expectations were perhaps too high. We were quite disappointed by our first impression of the rooms, which were dark, damp and musty. The hotel is spread over three buildings and our room was on the ground floor of the building "at the back," i.e., surrounded by a large hedge and parking lot and street on three sides. We booked late, so I guess we had to take what we got, and Euro 124 a night for a double room with breakfast is not a bad price for a hotel in one of Italy's most popular resort areas in July. But it is a drag that so many four-star hotels have these two-star rooms in reserve. We were quite envious of the guests living in the other buildings, which looked quite charming.
What we liked: 1) a pleasant location away from the very busy beach area; 2) a good breakfast buffet served by a friendly staff.
What we didn't like: 1) A stern receptionist who didn't make us feel overly welcome; 2) The dark, musty rooms. Take the advice of an earlier reviewer and look at different rooms if you have the chance (we didn't - it was booked full); 3) The absence of any view at all is not what you're looking for in a vacation hotel; 4) Noisy - we could hear everything in the neighboring rooms, not to mention the kitchen getting fired up next door. No sleeping past 8 o'clock in the morning; 5) Never knew when the hot shower would turn cold; 6) Housekeeping. There was a ton of dust under the beds in the kids' room, which was causing allergy problems. We asked them to sweep, and instead they applied some kind of industrial-strength solvent which made the room uninhabitable for the next four hours. The worst thing is that they insisted there was no strong odor, even though it literally brought tears to our eyes; 7) Plenty of other small complaints that we would have gladly overlooked if they had tried a bit harder to provide a decent room.
Despite these complaints, I can easily imagine that this is nice place to stay. It's certainly a pleasant looking hotel in an area where most are shabby looking tourist traps. The problem, in a nutshell, is that they have some rooms that are not four-star quality, and they should tell you this in advance.

  • Stayed July 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lutor, Proprietario at Hotel Verdemare, responded to this review, March 22, 2010
Hi,
thank you for your comments, criticisms as compliments are always useful to get external feedback on the activities we do with passion for over 40 years.
Ours is an historic hotel, situated in three buildings of different design, and every year we strive to restructure our environments to make them more comfortable and functional to our guests needs.
For this reason, in our structure there is no room alike and it is obvious that we can not publish a photo for each.
There are rooms on each side of the buildings, of course, and who can book in advance has an advantage because he can choose the location and the view that is most satisfying. The rooms are well soundproofed, subject to a civil behavior of those who stay close. We are surprised to receive complaints about rooms cleanliness because it has always been a source of great satisfaction for our guests.
The category of an hotel, however, must be based on objective characteristics such as size of the common spaces and rooms, facilities and services and we assure you that our hotel is fully standards compliant.
We try anyway to meet the aesthetic tastes of our guests show individual rooms in advance whenever possible.
Drawbacks can still happen and we apologize. Our greatest concern has always been to make our guests feel like at home using helpfulness and kindness to fulfill any need.

Sincerely,
Luca Tognetti
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed May 21, 2005

We are a couple that just returned from Italy, we wanted to see the tuscany riviera (called Versilia) and it was just lovely. We enjoied staying in a quiet place, close to the sea and traveling all around tuscany. It is 30km from international Pisa airport where we rent a car. The hotel is placed in a green spot, full of pine trees, where you can see mountains and sea at the same time, right far from the main street not to hear any car noises but very near to the beach, just a 5 min. walk. The hotel people were kind, professional and very helpful. The best part of the hotel is the restaurant, delicious food, excellent service. We tried other places around but we always agreed that the best one was in our hotel. They don't have a pool but have special conventions with beach structures provided with swimmingpools. The hotel is made up of three buildings, the main, and old style "villa", and a "dépendance"; all of these houses are inside a big park where you can lay down in the sun on deck chairs or just read a book under a gazebo.
We arrived at the hotel without a booking and we asked to see some rooms to choose one. The are quite different one from each other, old style, modern, with terrace, suites.. but all provided with fridge, Sat-tv, air-conditioning, safe, etc. They don't have internet connection plugs in all rooms but they have a wireless coverage and we enjoyed staying in the garden writing some emails! Driving around we discovered many interesting things near to our place: many nice shop with the best fashion brands, nice bars and discos, seaside promenades, very cosy and characteristic towns, golf fields.
We recommend a visit to this place, well known from italians but maybe not so popular to foreigner like us. We also recommend staying in this hotel where we would definitely return.
P.S: Many thanks to the receptionist Sergio for beeing so kind and provide us with all we needed :-)

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lutor, Proprietario at Hotel Verdemare, responded to this review, March 22, 2010
Very kind of you! Many thanks for your exhaustive review of our hotel and surroundings.
Greetings from Sergio too.

Sincerely,
Luca Tognetti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Verdemare

Address: Via Cipro 35 | Località Focette, 55045 Marina Di Pietrasanta, Italy
Location: Italy > Tuscany > Province of Lucca > Marina Di Pietrasanta
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #15 of 52 hotels in Marina Di Pietrasanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Verdemare 4*
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