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“A Wonderful Discovery in Italy's Versilia Region!” 5 of 5 stars
Review of Mondial Resort & Spa

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Mondial Resort & Spa
4.0 of 5 Resort   |   Via Duca Della Vittoria 129/131, 55044 Marina Di Pietrasanta, Italy   |  
Hotel amenities
nyc
2 reviews
“A Wonderful Discovery in Italy's Versilia Region!”
5 of 5 stars Reviewed July 6, 2011

Located 30 minutes from the convenient Pisa airport, the Mondial Resort and Spa is a warm, beautifully decorated hotel in Marina Di Pietrasanta, minutes away from chic Forte Dei Marmi and one block away from the beach. The hotel is impeccably decorated with accents reminiscent of Soho in NY coupled with cool art deco features of South Beach, Florida.

Besides being spacious and comfortable, the hotel boasts a very fine cuisine from the scrumptious breakfast buffet to five star dining! The owners, Massimo and Paola, greet newcomers like family and are obsessed with details as exemplified by the courtious and professional staff. I highly recommend staying at the Mondial Resort and Spa on your next visit to Italy!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 18, 2010

The employees are great, the food is to die for, very boutique style very tastefully furnished! Oustanding service.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 6, 2010

Definitely not a 4 * hotel by all means. Wi-fi functions only close to the reception, the swimming pool nobody uses since it is not heated, breakfast is a total disaster, service etc. below expectations.

  • Stayed September 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 30, 2009

We've just returned from our two-week stay at Mondial and we agree with one of the provious reviews that Mondial could be one of the best 3 star hotels in Versilia, but it's definitely not a four star luxury hotel as it classifies itself. The hotel is fresh and pleasant looking, with good and varied breakfast, but that's not enough to win the four stars, especially not a '4 star luxury' classification.
Our first disappointment was our 'romantic' junior suite. I understand that pictures on the hotel website can be misleading, but when you book a room called a 'suite' you expect a larger room, with some sitting area. In fact our suite looked just like a small double, without any sofa (we were explained that all suites with sofas were booked). What was even more surprising, it did not have any regular shower cabin or bath. There was a jacuzzi with a handheld shower hose in it right in the small hall of the room (not in a separate room as it is said on the hotel website), without any shower curtain or shower walls. Maybe, seeing your partner taking shower can be romantic, but it is definitely not very convenient and practical and we always had water from the shower right in front of our room door. If such a room were called a 'double with jacuzzi' and priced as a double, we would not be so disappointed, but when you book a suite and pay for a suite, you definitely expect something bigger and at least with a regular shower.
Besides, there were no such standard things in the room as price list for the mini bar, no room service menu (maybe there is no room service at all), no list of phone numbers for reception and other hotel services. Besides, the night receptionist does not speak English, so if you do not speak Italian, address all you requests to the reception before the night shift. Room stock of shampoo, shower gel and body lotion is replenished irregularly. Cotton pads were brough only three times during two weeks.
As we were going to check out early, we asked the reception the day before to give us some snacks instead of breakfast and the receptionist promised to arrange it. However, when I asked the night reseptionist again in the morning where we could get the snacks he seemed not to understand anything. So, eventually we did not get anything.
Another problem with the hotel is beach and swimming pool. The swiming pool itself is nice and clean, with pleasant soft music playing all day, but there are definitely not enough chaise longues for all guests. So, you can find some other people on your sunbeds when you return from lunch even if you had left your staff on the sunbeds.
The hotel has arrangement with three beaches. When we arrived, all these beaches were booked, so we found another beach which had vacant sunbeds, but they did not provide towels. So we went back to the hotel and asked for pool towels. The hotel staff refused, saying that they give towels only if we go to one of their three beaches and suggested that we should go and buy our own towels. I do not think is a 4star luxury service.
As for the pool, there is no pool attendant to make sure there are always fresh pool towels (in the afternoon there are often no towels left at the pool) and help you with umbrellas etc.
It's rather a long review, but we decided to write it so that other travellers knew what to expect. It is could be an excellent three-star hotel, but it is not a 4 star luxury anyway.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 27, 2009

We travelled to Tuscany for the Andrea Bocelli concert, which was AMAZING. Then on to Volterra, Florence and then Marina Di Pietrasanta
We are really disappointed with the hotel where we stayed for 4 nights. We were the only English in this hotel, which we normally enjoy. But not this time. The night porter could speak no English so when we had to mention the terrible smell in our room on Friday evening he could not help. We just had put up with it. The restaurant manager was not interested in his English clients and was much keener to serve his other guests. The young male waiter from Naples was very attentive as were the young ladies who all work very hard at Breakfast lunch and dinner. Breakfast was OK with a good selection. We were not made aware of the beach facility and stayed round the pool which was squashed to say the least. We would not return. We travel a lot and do not make poor reviews Please see other reviews for this trip including Florence and Volterra

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 19, 2009

We only go to 4 star hotels, but this is not one.
This could be one of the best 3 star hotels in Italy (which it was until last year), however, reborn as a four star hotel it is basically a ripoff. Like, even if you covered the walls of your closet with gold leafs, it would still remain a closet. The hotel should be reclassified as a 3 star.
It is a typical, modern, simple hotel building dressed up with beautiful designer stuff, very stylish, elegant interior, tasteful details.
The most obvious characteristic of this hotel is the lack of space. It is jammed in the middle of other villas so that you can hear and see the neighbor fixing his car. The pool is good size but they could only place a dozen or so sunbeds around it and the fence is so close to the pool that literally a half meter from your head cars are driving by in the side street.
The rooms are small, not to mention the junior suites (where we stayed with our family friends). Because of the small closet space, be prepared for permanent hopping over your lugagge in your room.
Half of the building enjoys the smell of the kitchen.
Parking space is so small that the personnel has a hard time moving cars in and out all day.
The best part of the hotel is the young staff that is working hard to make you feel that you are getting four star service.
By the way, wellness area is really beautifully done, however, fitness means two orphaned bicycle machines.
In spite of all elegance, you feel cheated because for that price you can get real four star hotels in the Viareggio area with great buildings situated in large gardens.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pap6, Booking manager at Mondial Resort & Spa, responded to this review, July 31, 2009
In response to the letter written on the 19th of July, 2009; we found the comments of the client unfounded and somewhat unkind, considering that could significantly damage the well established image of our hotel. Based on the description, it appears that the main concerns of this client are the dimensions of our hotel, which we consider should be evaluated on the Italian reality and not on the United States setting concept. However, we are prone to believe that the true motivations that could have generated the unfair comments are rather related to our hotel's cancelation policy during the pick season, charging a penalty for an early departure. In this case, our client expressed its desire to leave 4 days prior to its departure, motivating the inclement weather. We re-informed the client of the incurred penalty, at which he resentfully consented to remain. We conclude by saying that we hope this client can recall the positive aspects found in our hotel, and consider re-visiting us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2009

The hotel itself was very good. We had not very spacious but very nice, clean and stylish room. They had good pasta in the restaurant. The service in the restaurant is also very good. The receptionists are responsive, always ready to answer our questions, especially the russian guy Vladimir.
2 things we disliked were:
- the maid was bringing 2 shampoos + 2 conditioners but no shower gel. Once she brought 1 bath towel while there were 2 of us.
- despite of the fact that we were given towels for the beach every day (without any conditions), on the last day the unfriendly guy at the reception (Massimo) refused to give us towels explaining that we are not going to the hotel's beach (the hotel has the agreement with two beaches and we prefered another one). I consider this is not acceptable for a 4* luxe hotel.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mondial Resort & Spa

Address: Via Duca Della Vittoria 129/131, 55044 Marina Di Pietrasanta, Italy
Location: Italy > Tuscany > Province of Lucca > Marina Di Pietrasanta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Marina Di Pietrasanta
#4 On the Beach Hotel in Marina Di Pietrasanta
#6 Family Hotel in Marina Di Pietrasanta
#7 Romantic Hotel in Marina Di Pietrasanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mondial Resort & Spa 4*
Official Description (provided by the hotel):
Completely restructured with a special attention for detail and for our guests comfort, our Hotel offers a sought after environment, pleasant and relaxing for holiday stays. Also, equipped Conference Rooms for up to 100 attendees, internet point, Wi-Fi in the common areas and free access to internet are ideal for meeting and events in Versilia and a wellness centerAll 40 rooms come with balcony or sea view . Our room inventory includes 20 Classic, 10 Deluxe and 10 Junior Suites ( 5 "Romantic" equipped with Jacuzzi ). Our rooms recall a warm and welcoming contemporary style, where the precious marbles of the baths and the elegant floor in parquet, unite d to the most modern comforters and services conditioned air and heating, minibar, Tv Sat, Sky, direct phone, safe, hairdryer, free access to internet. ... more   less 
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Also Known As:
Mondial Resort And Spa
Mondial Hotel Marina Di Pietrasanta

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