We were on honeymoon and the staff treated us really very well. They were attentive and always on hand, even on the rooftop terrace to get you anything you needed. They were also generous enough to provide us with some bubbly and strawberries on our arrival as a welcome.
The hotel is in a great little spot, two blocks from the beach and about a 15 minute walk from the cluster of restaurants and shops. It's also close to the autostrade so you can easily take day trips out: we spent the day in Lucca (about 25 minutes away.)
It's best feature though is it's terrace pool. On one side are the alps, and on the other the sea.
The only negative point I could make would be about the restaurant. On our first night we thought we'd stop at the hotel and just have dinner there. The meal was actually very poor, and at 70 euros before drink it was by far the most expensive we had in Versilia. Much better to get out to one of the restaurants.
Again though if you don't feel like eating there, the staff will make recommendations and reservations for you.