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“Great hotel, but....” 4 of 5 stars
Review of Zen Hotel Versilia

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Zen Hotel Versilia
4.0 of 5 Hotel   |   Via A.Catalani, 63, 55045 Marina di Pietrasanta, Italy   |  
Hotel amenities
1 review
3 helpful votes 3 helpful votes
“Great hotel, but....”
4 of 5 stars Reviewed July 23, 2011

Stayed for 10 days in early July 2011 with my wife and our 1.5 years old daughter. Firstly, it's a very nice small hotel in an excellent location (300 m from the beach) which I would recommend to all who is considering Toscani. Nice new rooms, generally friendly staff. However there are a number of things that one needs to be aware of in order to manage expectations. Firstly, the menu in the restaurant is quite a narrow choice which i guess is okay if you come for 3-4 days but not longer, the quality is okay but not great. No room service (only breakfast), no food service in between hours. Secondly, smelly bathroom, kind of smell you get in old houses. Thirdly, wi-fi Internet is only available in the lobby area with extremely poor signal. This not what is advertised and I believe not good for 4 star hotel these days. And lastly, on the hospitality side - we felt really welcomed and cared for in the first 3 days, after that the staff seemed not to care much about services to us and new guests and especially Italian guests were given the priority - not what you expect for the nice price they charge. Annoyed me with charging 5 euros for a cup of hot water for baby food each morning delivered to the room. Otherwise great stay!

  • Stayed July 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    51
    40
    12
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    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Rochester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 26, 2011

My wife and I stayed at this hotel for 3 nights to celebrate our silver wedding anniversary and were delighted with the hotel, staff and location.

Our room was stylishly furnished with a large balcony and the hotel staff were friendly and helpful.

The breakfast was very good and we particularly enjoyed the free drinks on the roof terrace on the second night of our stay.

We can't wait to visit again.

Room Tip: The best views are on the 4th floor.
See more room tips
Stayed May 2011, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North east, UK
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 6, 2011

We spent 4 days in this wonderful hotel. The staff went out of their way to ensure a calming and relaxing stay. Location wise it is 400 yards from the beach and the same to the village centre. Free access to the on site bikes allowed us to venture further a field.
A lovely touch was the owner taking us back to the station without a word of of a Taxi needing to be ordered.
The roof terrace was new and gave you a tremendous view of the surronding area.
worth a stay and every penny

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zen Hotel Versilia

Address: Via A.Catalani, 63, 55045 Marina di Pietrasanta, Italy
Location: Italy > Tuscany > Province of Lucca > Marina di Pietrasanta
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 55 Hotels in Marina di Pietrasanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Zen Hotel Versilia 4*
Number of rooms: 44
Official Description (provided by the hotel):
Situated in the heart of the Versilia area, 400 metres from the beaches and a short distance from the centre of Marina di Pietrasanta. The hotel has been completely rebuilt in 2010, in a modern style with interiors of linear and sophisticated design. In the terrace roof you can find a Jacuzzi pool, solarium and summer bar. The restaurant offers a traditional Italian cuisine. Underground garage and bike rentals available at a charge. ... more   less 
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