Stayed there in May 2014 with friends. My single room (113) was generous and had a small balcony with a Lake View. Maria and her team were friendly and helpful. The rooms including public rooms were immaculately clean. Breakfasts and antipasti were the stars. The roof terrace (3rd floor) was a real find as we had not realised until day 3 that it was there! Great location within walking distance of the lake, the harbour, the town and the cable car. Easy trip to Limone (ferry) and Verona. The snow on the hilltops added to the stunning views. Lovely lakeside walks in both directiosn. Maria recommended a piano and flute recital in the Captain's Palace (near the harbour) - a great eveing in an old building.