I have read previous reviews of this Hotel, especially in regard to “all inclusive” aspect.
So we arrived with our expectations already pre-set. This is the very first year and
“Last” that the Panorama is doing “All Inclusive” which is a deep shame. The problem is that
Maiori is a very beautiful and typical Italian Resort, and not commercialised as many others are but the Hotel Management has seriously made a great attempt of providing a service of excellence, which may not be up to the all inclusive aspect that is expected elsewhere. The issue is mainly that we felt that by being “All Inclusive” which overall you pay more for, that we were made to feel that we were “getting something for nothing” which is certainly not the case. We did find that the “All Inclusive treatment” as the Hotel described it, catered for most tastes, and included soft drinks with ice and lemon, local wines, some spirits and a local beer., all of which you could have as much as you wanted, though the measures are of a smaller size, unless you were a guest paying for it separately, which did make people feel that they were being treated differently, also the drinks offered to us were of an inferior quality,, but there was no restriction of how much you could have, and the bar was open all day. So eventually I didn't worry too much on it. It was also very noticeable to us and others that a "member of the Management" was watching the staff, particularly around the bar area, which did disturb us, and we noticed it effected the friendliness of the bar staff, which was a great disappointment. All meals were superb, and there was plenty of it, with a great variety of choice, and all credit to the Chef who managed to create some wonderful dishes every evening, none repeated and all of a “A la Carte” feel to it. The restaurant was excellent, very large and comfortable. I wish I could remember all the names, but we do remember Orlando, the Restaurant Manager, who certainly was efficient and very professional at his job, and seemingly giving personal attention to everyone there. Roberto, who was equally helpful, and always with a winning smile and a genuine friendliness. Marko, Paolo and Gabrielle who all served us, were professional, hardworking and friendly to us, and by the end of the week we had all got to know each other quite well. The Tour rep Sharon was also very good, and in fact we have no complaint with the way they helped and assisted us, and were contactable if needed at virtually any time. The Hotel reception staff were also very helpful and pleasant, and I particularly remember the young lady Victtoria who was always cheerful and polite.
I would certainly recommend this Hotel, for it cleanliness, the staff, its location and the food.
We were glad that we have pre-warning that we had to pay for a deck chair, sun lounger and table with umbrella to use the beach, but we found that this was the norm, all over this area of Italy,
And we paid 12 Euros for two people for the day for the use of it, and this was subsidised as we were Hotel Guests, we did ascertain that people that were staying elsewhere in the area were paying upwards of 19 Euro’s but did not get these items as part of the fee, so overall we did have a good deal. However i do think that the fee for the use of the Beach should have been mentioned in the tour guide for the Hotel, and the same as the “City Tax” of 14 euro’s at the end of the holiday, which “Did” catch us by surprise, as we hadn’t been to Italy for 7 years, but they shouldn’t expect new visitors to know this.
My wife and I loved being “All Inclusive” so I do think it is sad that this Hotel will no longer be
Providing it next year, as my wife and I would love to come back, and did enjoy it all immensely,
and because of that I believe that less persons from the UK will travel here. Maiori is very much an Italian resort, so be aware that English is not so well spoken as more tourist areas are, but the local people are friendly and we somehow managed to get around and make ourselves understood, even using the local buses. So in our case a “Big Thank you” to everyone at the Panorama for making our holiday so lovely, and we do hope one day we may be back.