A really lovely family run hotel. The owner is pleasant and helpful. The breakfast is nice and varied. The hotel is clean and tidy. The atmosphere is lovely. The rooms are not huge but good enough.
Halfway though the holiday the owner set up an evening of free proseco/champagne, antipasti and fruit tarts etc. a nice opportunity to meet other people staying in the hotel. Another nice touch was that he organised a picnic breakfast for when we left for the airport at 5am.
If you want a hassle free, friendly, clean, well placed (5mons from lift 23 area where most of the action is) then this is the place for you.
If booking owner said he would prefer going direct to him- I don't see why you wouldn't trust him to be honest. If I go back to Livigno I wouldn't hesitate in staying here again.